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I have difficulties importing a template such as “Landing”.
After importing it to my fresh site including some demo files, quite a lot of content is missing including header images etc.Tried several templates from the site library using WP 5.5.
What am I missing? This worked like a charm in the past but I might miss a simple step.
Thanks a lot for your support
MichaelCustomer Support
Hi there,
That’s strange. I just tried importing Landing without any issues.
Can you link me to the site in questions so I can see what’s missing?
Did you receive any errors during the importing process?
Let me know 🙂
Hi Leo
Here is the site where I just made a fresh import of Landing.
No issues during or after the import. Everything went smooth like always before…
Were you importing it while a child theme is activated?
If so can you try importing it using a parent theme instead?
Let me know 🙂
Were you importing it while a child theme is activated?
Yes indeed!
If so can you try importing it using a parent theme instead?
Done with the parent theme activated. Same result unfortunately.
Does that happen to all sites? Just a 404 page?
Is it’s just a staging site with fresh install, can you WP Reset it and try it again with the parent theme activated
https://en-ca.wordpress.org/plugins/wp-reset/If that still doesn’t work, can you WP Reset it again and send us the dashboard access to poke around?
Thank you 🙂
Does that happen to all sites? Just a 404 page?
Yes looks like…
WP Reset done, parent theme activated, redone the import.
Now it did import more files and content, however, it is still not complete for some reason.My idea would be to downgrade to WP 5.4.2 and try it there.
Do you have a better approach?I don’t think the WP version is the cause here but might be worth a shot.
Can you try that first and if it still doesn’t work, reset everything and send us the dashboard login to debug?
Thank you!
Downgraded to WP 5.4.2 and the import of Landing worked like a charm…
Very weird and I don’t know if that helps.Absolutely helps.
I’ll mention it to our team.
Thanks!
Hey! Any chance you can check the error log to see if you were getting any errors?
Sure, please find the two main errors I got below:
[Thu Aug 20 18:36:51.461356 2020] [-:error] stderr: PHP Warning: Invalid argument supplied for foreach() in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 606, referer ./wp-admin/themes.php?page=generatepress-site-library [Thu Aug 20 18:37:49.339960 2020] [-:error] stderr: PHP Warning: Invalid argument supplied for foreach() in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 1621, referer ./wp-admin/themes.php?page=generatepress-site-library [Thu Aug 20 18:36:51.460986 2020] [-:error] stderr: PHP Warning: DOM support is not enabled in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 392, referer ./wp-admin/themes.php?page=generatepress-site-library [Thu Aug 20 18:36:51.461226 2020] [-:error] stderr: PHP Warning: DOM support is not enabled in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 375, referer ./wp-admin/themes.php?page=generatepress-site-library [Thu Aug 20 18:37:49.339993 2020] [-:error] stderr: PHP Warning: DOM support is not enabled in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 449, referer ./wp-admin/themes.php?page=generatepress-site-libraryLet me know if you need any additional information.
Cheers
MichaelCan you ask your server to install the
php-xmlextension?Yup give that a shot.
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