[Support request] Site library import does not work

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Viewing 15 posts - 1 through 15 (of 17 total)
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  • #1411472
    Michael

    I have difficulties importing a template such as “Landing”.
    After importing it to my fresh site including some demo files, quite a lot of content is missing including header images etc.

    Tried several templates from the site library using WP 5.5.

    What am I missing? This worked like a charm in the past but I might miss a simple step.

    Thanks a lot for your support
    Michael

    #1411478
    Leo
    Staff
    Customer Support

    Hi there,

    That’s strange. I just tried importing Landing without any issues.

    Can you link me to the site in questions so I can see what’s missing?

    Did you receive any errors during the importing process?

    Let me know 🙂

    #1411490
    Michael

    Hi Leo

    Here is the site where I just made a fresh import of Landing.

    No issues during or after the import. Everything went smooth like always before…

    #1411496
    Leo
    Staff
    Customer Support

    Were you importing it while a child theme is activated?

    If so can you try importing it using a parent theme instead?

    Let me know 🙂

    #1411499
    Michael

    Were you importing it while a child theme is activated?

    Yes indeed!

    If so can you try importing it using a parent theme instead?

    Done with the parent theme activated. Same result unfortunately.

    #1411511
    Leo
    Staff
    Customer Support

    Does that happen to all sites? Just a 404 page?

    Is it’s just a staging site with fresh install, can you WP Reset it and try it again with the parent theme activated
    https://en-ca.wordpress.org/plugins/wp-reset/

    If that still doesn’t work, can you WP Reset it again and send us the dashboard access to poke around?

    Thank you 🙂

    #1411534
    Michael

    Does that happen to all sites? Just a 404 page?

    Yes looks like…

    WP Reset done, parent theme activated, redone the import.
    Now it did import more files and content, however, it is still not complete for some reason.

    My idea would be to downgrade to WP 5.4.2 and try it there.
    Do you have a better approach?

    #1411541
    Leo
    Staff
    Customer Support

    I don’t think the WP version is the cause here but might be worth a shot.

    Can you try that first and if it still doesn’t work, reset everything and send us the dashboard login to debug?

    Thank you!

    #1411559
    Michael

    Downgraded to WP 5.4.2 and the import of Landing worked like a charm…
    Very weird and I don’t know if that helps.

    #1411596
    Leo
    Staff
    Customer Support

    Absolutely helps.

    I’ll mention it to our team.

    Thanks!

    #1411603
    Leo
    Staff
    Customer Support

    Hey! Any chance you can check the error log to see if you were getting any errors?

    #1411671
    Michael

    Sure, please find the two main errors I got below:

    [Thu Aug 20 18:36:51.461356 2020] [-:error] stderr: PHP Warning: Invalid argument supplied for foreach() in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 606, referer ./wp-admin/themes.php?page=generatepress-site-library
    
    [Thu Aug 20 18:37:49.339960 2020] [-:error] stderr: PHP Warning:  Invalid argument supplied for foreach() in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 1621, referer ./wp-admin/themes.php?page=generatepress-site-library
    
    [Thu Aug 20 18:36:51.460986 2020] [-:error] stderr: PHP Warning:  DOM support is not enabled in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 392, referer ./wp-admin/themes.php?page=generatepress-site-library
    
    [Thu Aug 20 18:36:51.461226 2020] [-:error] stderr: PHP Warning:  DOM support is not enabled in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 375, referer ./wp-admin/themes.php?page=generatepress-site-library
    
    [Thu Aug 20 18:37:49.339993 2020] [-:error] stderr: PHP Warning:  DOM support is not enabled in ./wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php on line 449, referer ./wp-admin/themes.php?page=generatepress-site-library
    

    Let me know if you need any additional information.

    Cheers
    Michael

    #1411705
    Leo
    Staff
    Customer Support

    Can you ask your server to install the php-xml extension?

    #1411714
    Michael
    #1411716
    Leo
    Staff
    Customer Support
Viewing 15 posts - 1 through 15 (of 17 total)
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