- This topic has 12 replies, 4 voices, and was last updated 7 years, 9 months ago by
Tom.
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July 3, 2018 at 10:45 am #614567
Chris
Hello,
I just purchased the GeneratePress Premium plugin. It was the first and only plugin installed on a brand new WP install. I imported the Zeal template, but it didn’t import correctly.
You can view it here: http://74elm.hosts.cx/
There are numerous formatting issues, padding issues, etc on there. Any idea what’s going on?
After installing and seeing the issues, I put in my Elemenator Pro license, but that did not resolve the issue.
Thank you!
July 3, 2018 at 10:51 am #614572Leo
StaffCustomer SupportHi there,
It just looks like Elementor is not activated and being used on that home page.
Can you make sure it’s activated?
July 3, 2018 at 11:02 am #614579Chris
Hi Leo,
Elementor is activated in the plugins page. The home page is set there. I click “update” and it’s now displaying the YouTube video. Am I missing something simple?
Thanks
ChrisJuly 3, 2018 at 11:05 am #614584Chris
On the page, I’ve tried setting the template from “default” to “Elementor Full Width” and “Elementor Canvas” with no success.
July 3, 2018 at 2:18 pm #614687David
StaffCustomer SupportHi there, try:
Dashboard > Elementor > Tools > Regenerate CSS
Let us know
July 4, 2018 at 9:42 am #615349Chris
Hi David,
Regenerating the CSS did not fix the issue.
I deleted the WP install and started over. Still the same issue.
Any ideas? Do you need the WP login to look inside?
Thanks
ChrisJuly 4, 2018 at 10:34 am #615408Chris
It appears it’s an issue with the Zeal template. I tried installing it on a test domain and had the same issues. I then installed another template and it worked fine.
Thanks
ChrisJuly 4, 2018 at 10:43 am #615418David
StaffCustomer SupportHi Chris,
ok it looks like Elementor 2.1 has made a few ‘changes’…… Can you try from a clean install installing the legacy version of Elementor first, which you can get here:
https://downloads.wordpress.org/plugin/elementor.2.0.16.zip
and then importing the Site
Appreciate your patience.
July 4, 2018 at 11:30 am #615445Chris
It worked! Thanks for your help and quick responses.
Can I assume the Zeal template will be updated in the near future so I can eventually update Elementor?
Do you have any resources for using GeneratePress and Elenentor together? I’m new to both and am looking to learn. Thanks
ChrisJuly 4, 2018 at 11:40 am #615448David
StaffCustomer SupportHi Chris, yes there should not be a problem updating to the latest version after the import.
We don’t have any resources ourselves, theirs plenty on YouTube, look for Design Web Build by Dave Foy he uses GP in his Elementor tutorials. But feel free to ask here for assistance.
July 4, 2018 at 11:50 am #615454Chris
thank you!
July 4, 2018 at 11:53 am #615458David
StaffCustomer SupportYou’re welcome!
July 5, 2018 at 9:50 am #616347Tom
Lead DeveloperLead DeveloperLooks like Elementor fixed this in their upcoming update (2.1.2): https://github.com/pojome/elementor/issues/4947
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