[Support request] Woocommerce Shop Page

[Melvin]

Why is my Shop page showing the default shop page instead of the page I’ve customised?

Here’s the page I’ve customised:

Did I miss out anything?

[Fernando]

Hi Melvin,

When you say you customized a page, do you mean you created a static page?

[Melvin]

Yes. I created it and named it “Shop” and the slug is “shop”, too.

I’ve also made sure the WooCommerce shop page is pointed to that page.

[Fernando]

If you want your customized layout the one appearing, you shouldn’t point the WooCommerce Shop page to that page. Try leaving it blank. Example: https://share.getcloudapp.com/p9ueX2o9

[Melvin]

I’ve done it but it still didn’t work.

[Fernando]

Can you try rebuilding your permalinks?

Just go to Settings > Permalinks and hit save.

[Melvin]

I’ve done it a few times already but to no avail.

[Fernando]

I see. So we can take a closer look, can you provide admin login credentials?

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Melvin]

Done. Please see the link below.

[Fernando]

Can you try creating a new static page and assign it as the default Shop Page in WooCommerce > Settings > Products?

[Melvin]

Why? Why don’t you try pointing it to an existing static page since now you have admin access?

[Fernando]

We normally don’t make the changes ourselves. We just try to assist our customers on how to address an issue.

Nonetheless, I created a test page for your default Shop page and now /shop page works.

Can you check?

[Melvin]

Thanks, Fernando. It works.

But the moment I reassigned the /shop page it as the default Shop Page in WooCommerce > Settings > Products, the same problem happens again.

Does that mean the default shop page with the shop slug doesn’t work?

I renamed your page to /booking and now it shows the default shop contents. And the /shop page shows the content I created in the original Shop page. But the WooCommerce shop page is pointed to the /booking page. 😅

It’s funny, isn’t it?

[Fernando]

I’m confused. Wasn’t that the goal – to show the content you created in /shop slug?

[Melvin]

Yes, it is.

But why did I (or you) have to create a blank page (Booking) with a new URL and point the WooCommerce shop page to that URL (/booking slug) instead of pointing it directly to the Shop (/shop slug) page where I added the content?

[Author]

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