[Resolved] Woocommerce cannot be enabled

[HSU]

Scene theme has woocommerce option, we have woocommerce enabled, but go to the background GeneratePress place, he still appears we have not enabled, so I can not enable wc part
Then there is a problem with the latest encounter, the same as enabling wc, then GeneratePress this time successfully enabled wc option, but the custom place does not appear to adjust the contents of the wc.

[Tom]

Hi there,

I’m not sure I understand. Are you not able to activate the WooCommerce module in “Appearance > GeneratePress”?

If so, can you confirm that the WooCommerce plugin itself is installed and activated?

[HSU]

Your understanding is correct, then I’m sure there is an activation woocommerce plug-in.
(I’m sorry my narration was translated from google, don’t understand please forgive me)

[Tom]

So in the “Plugins” area of your Dashboard, WooCommerce is activated.

Can you show me a screenshot of your “Appearance > GeneratePress” area where all of the modules are listed?

[HSU]

https://imgur.com/XhmkCbe
Hello, above is the image URL

[Tom]

That means WooCommerce itself (https://en-ca.wordpress.org/plugins/woocommerce/) isn’t activated.

If you go to the “Plugins” area of your Dashboard, do you see WooCommerce installed and activated?

[HSU]

https://imgur.com/39mSKUM
Previously said that it have activated

[Tom]

Interesting. We use is_plugin_active() to check to see if WooCommerce is active: https://codex.wordpress.org/Function_Reference/is_plugin_active

Has the WooCommerce folder name been changed on your server by chance?

[HSU]

Hello, sorry for this late reply
We did not modify the FTP folder
But I found that our wc is 3.2.1 and the folder name is woocommerce-3.2.1
Is it because of this reason?

[Tom]

Yes, that’s the issue. The folder name should be woocommerce.

[HSU]

Sorry, but also late reply
I have tried changing the folder name to woocommerce
But this way my background shows that the wc plugin cannot be enabled because there is no folder for woocommerce-3.2.1….
Would like to ask how to deal with this?

[Tom]

Once you change the folder name, you’ll need to go into the Plugins area to activate the WooCommerce plugin (it will show as deactivated).

[HSU]

Thank you! The original re-enable just fine! thank you very much!

[Tom]

You’re welcome 🙂

[Author]

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