[Support request] Update Fails

[Rabinarayan]

Dear GP Team,

I installed WordPress 5.5 today. After that, I installed GP Premium updates. It failed.

A few days ago, I had installed it and found the same problem. Actually, there were unparsable structured data issues after the installation. Thus, I rolled it back and had not installed it.

I need your support as I am a newbie and not technical.

Thanks and regards,

Rabinarayan Hotta

[David]

Hi there,

Can you explain the error you’re receiving and where ?

[Rabinarayan]

Hello David,

I am getting the error in the plugin area.

Thanks and regards,

Rabinarayan Hotta

[Anne]

I’m having the same error in the plugin area: “Update failed: Download failed. Unauthorized”

The GP settings page still has the key correctly entered and says I’m currently receiving updates.

I also recently updated WP to the 5.5 version.

[Stefan]

Hi there,

the same problem here as well (WP 5.5 updated performed, current GP-Premium 1.10.0 )

Beim Aktualisieren von GP Premium ist ein Fehler aufgetreten: Download fehlgeschlagen. Unauthorized

Please let me know if you do need more information for troubleshooting purposes.

Best regards

Stefan

[David]

Hi there,

this article explains:

https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message

[Stefan]

Hi David,

thanks for the tipp. It worked nicely.

Best regards

Stefan

[David]

Glad to hear that

[Peter]

Same problem today: Update failed: Download failed. Unauthorized

Apologies – followed your earlier note and saved the license key in Appearance etc – works fine now

[David]

Did you try the instructions provided here:

https://generatepress.com/forums/topic/update-fails/#post-1400383

[Anne]

That worked for me as well, thank you! (didn’t change the URL of my website though, so not sure what happened)

[David]

Sometimes when updates happen the License fields get emptied for no particular reason.
Glad to hear its resolved.

[Finn]

Hi

Unfortunately I’m having this issue: “Update failed: Download failed. Unauthorized” when trying to update Generate Press Premium.

I have followed the steps here: https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message but the problem still persists.

This problem has arisen after pushing a site from staging to live. Any recommendations?

[Tom]

That error simply means that the URL has changed from the time to license was activated (pushing from staging to live).

Re-saving the license will tell our system about the new URL, and it will stop the error from happening.

If clicking Save isn’t doing it, try completely remove the license, saving, and then re-adding it.

[Author]

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