- This topic has 13 replies, 7 voices, and was last updated 2 months, 2 weeks ago by Tom.
August 12, 2020 at 12:32 am #1398241Rabinarayan
Dear GP Team,
I installed WordPress 5.5 today. After that, I installed GP Premium updates. It failed.
A few days ago, I had installed it and found the same problem. Actually, there were unparsable structured data issues after the installation. Thus, I rolled it back and had not installed it.
I need your support as I am a newbie and not technical.
Thanks and regards,
Rabinarayan HottaAugust 12, 2020 at 3:54 am #1398526DavidStaffCustomer SupportAugust 13, 2020 at 12:12 am #1400156Rabinarayan
I am getting the error in the plugin area.
Thanks and regards,
Rabinarayan HottaAugust 13, 2020 at 12:25 am #1400176Anne-Laure
I’m having the same error in the plugin area: “Update failed: Download failed. Unauthorized”
The GP settings page still has the key correctly entered and says I’m currently receiving updates.
I also recently updated WP to the 5.5 version.August 13, 2020 at 2:25 am #1400355Stefan
the same problem here as well (WP 5.5 updated performed, current GP-Premium 1.10.0 )
Beim Aktualisieren von GP Premium ist ein Fehler aufgetreten: Download fehlgeschlagen. Unauthorized
Please let me know if you do need more information for troubleshooting purposes.
Stefan Mueller MunichAugust 13, 2020 at 2:40 am #1400383DavidStaffCustomer Support
this article explains:August 13, 2020 at 2:54 am #1400417Stefan
thanks for the tipp. It worked nicely.
Stefan Mueller MunichAugust 13, 2020 at 3:06 am #1400439DavidStaffCustomer SupportAugust 13, 2020 at 6:47 am #1400844Peter
Same problem today: Update failed: Download failed. Unauthorized
Apologies – followed your earlier note and saved the license key in Appearance etc – works fine nowAugust 13, 2020 at 6:52 am #1400850DavidStaffCustomer Support
Did you try the instructions provided here:August 13, 2020 at 7:36 am #1400917Anne-Laure
That worked for me as well, thank you! (didn’t change the URL of my website though, so not sure what happened)August 13, 2020 at 8:13 am #1401120DavidStaffCustomer SupportDecember 19, 2020 at 2:31 am #1586800Finn
Unfortunately I’m having this issue: “Update failed: Download failed. Unauthorized” when trying to update Generate Press Premium.
I have followed the steps here: https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message but the problem still persists.
This problem has arisen after pushing a site from staging to live. Any recommendations?December 19, 2020 at 12:47 pm #1587445TomLead DeveloperLead Developer
That error simply means that the URL has changed from the time to license was activated (pushing from staging to live).
Re-saving the license will tell our system about the new URL, and it will stop the error from happening.
If clicking Save isn’t doing it, try completely remove the license, saving, and then re-adding it.
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