[Support request] Unable to update GP Premium

Home Forums Support Unable to update GP Premium

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  • Author
    Posts
  • #1072290
    jerome

    Hello,

    I write because I can not put GP Premium updated on the site of one of my customer. I am currently in version 1.8.3

    The license is still active.

    When I try to update GP Premium, WordPress says: “cURL error 28: Connection timed out after 10001 milliseconds”

    I am not comfortable with the code.

    Can you help me ?

    Thank you !

    Best regards,

    Jerome

    #1072558
    David
    Staff
    Customer Support

    Hi there,

    these issues are server related so you would need to speak with your host, generally its because they are blocking access to generatepress.com – this topic covers the same issue:

    https://generatepress.com/forums/topic/curl-error-28/#post-964834

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