- This topic has 24 replies, 4 voices, and was last updated 6 years, 8 months ago by Tom.
May 11, 2015 at 11:08 pm #107315TomLead DeveloperLead DeveloperMay 12, 2015 at 7:01 am #107370Jeanne Melanson
Yes, both URLs are the same.May 12, 2015 at 8:59 am #107419TomLead DeveloperLead Developer
Hmm, are you sure?
I ask because everywhere I’ve seen has mentioned this being the problem.
For example, one might have www., while the other doesn’t.
If they’re completely identical, can you possibly send me temporary admin login details to email@example.com so I can take a better look?
Thanks!May 12, 2015 at 9:28 am #107440Jeanne Melanson
Yes, I’m sure.
I’ll send you log in information. Thank you!
JeanneMay 12, 2015 at 9:30 am #107446Jeanne Melanson
Info sentMay 12, 2015 at 9:42 am #107457TomLead DeveloperLead Developer
Next thing I would try is plugins – you have a lot of active plugins, and one of them could be causing this.
Can you try deactivating them? Does the Customizer work now? If so, activate them one by one until it stops working again.
Let me know 🙂May 12, 2015 at 12:38 pm #107517Jeanne Melanson
No changes with all plugins deactivated. Still no preview. It still tells me my session has expired. I sign in, it tells me I’ve signed in, then I’m asked to sign in again. This is all where the preview should be.
Weird thing is that I CAN customize, but I have to save and publish every detail in order to go to my live site and see what it looks like. That’s a hassle.
🙁May 12, 2015 at 12:53 pm #107520TomLead DeveloperLead Developer
Looking at the source code, it seems to site is actually set up on a different domain (your name).
Do you have some sort of redirection going on somewhere? Once we tell the site to only use the domain you have set in Settings > General, the Customizer will work again.May 12, 2015 at 12:54 pm #107521Jeanne Melanson
WOO-HOO!!! Update! Update! Update!
It’s working! The preview is working now. Not sure why. I emptied the cache one more time, and it’s working.
Woo-hoo!May 12, 2015 at 1:28 pm #107531
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