- This topic has 19 replies, 3 voices, and was last updated 1 year, 1 month ago by Leo.
December 12, 2019 at 4:14 am #1101962Carsten
Hi, for som reason the top banner option has disappeared from my customization layout settings? Sometimes it is displayed shortly but then disappears.
CarstenDecember 12, 2019 at 5:00 am #1101996DavidStaffCustomer SupportDecember 12, 2019 at 2:05 pm #1102618Carsten
Hi David, there are actually two widgets in the Top Bar, but the are not displayed, and Top Bar options not availble in the customizerDecember 12, 2019 at 2:09 pm #1102624LeoStaffCustomer Support
Do you have any layout elements added that might be removing the top bar?
https://docs.generatepress.com/article/layout-element-overview/#disable-elementDecember 12, 2019 at 2:19 pm #1102626Carsten
I added another widget, ‘Who’s Online’, which is displayed, while others are not, like the Back Button and the ‘BuddyPress Notifications, which is grayed out. These widgets are displayed in the Header and in the Footer.December 12, 2019 at 2:28 pm #1102629LeoStaffCustomer SupportDecember 12, 2019 at 2:39 pm #1102633Carsten
Hi Leo, can I send the credentials in private to an email address?December 12, 2019 at 2:41 pm #1102636LeoStaffCustomer Support
You can send it through Account Issues here with reference to the topic URL:
Please add the same widgets in two widgets area so I can compare the difference.
I’m not sure why one of them is greyed out – that’s not something the GP can do.December 12, 2019 at 3:05 pm #1102656Carsten
Hi Leo, credentials have been sent, and the three widgets have been added to to top bar, header, sidebar and footer with different outcome.
CarstenDecember 12, 2019 at 4:15 pm #1102688LeoStaffCustomer Support
Looks like the widgets just aren’t render correctly.
I’m only seeing 1 widget in top bar and 1 in footer.
Are those widgets coming from a plugin? If so can you checked with their support?
I’d assume all the default widgets (like HTML or text widgets) all rendered correctly?December 12, 2019 at 4:31 pm #1102706Carsten
I added a text widget, but it does not render in the header or the top bar either. I switched theme to Generatepress and back to the child theme, and now the back button is rendered in the header, but not the top bar or footerDecember 12, 2019 at 4:39 pm #1102712Carsten
This is how the top bar and header looks like with a text widget added to bothDecember 12, 2019 at 4:49 pm #1102714December 12, 2019 at 4:58 pm #1102720LeoStaffCustomer SupportDecember 12, 2019 at 5:03 pm #1102724Carsten
Yes, I will do that tomorrow and get back to you then.
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