Archived topic
Theme is not working. "0 error" is coming.
26 replies · Started by SANDIP on September 4, 2018
Dear Sir,
As per the video on the http://www.generatepress.com site, I followed the following step after purchasing the GP Premium.
1) Download the GP Premium 1.7.2 Zip file.
2) Installed the GP premium in the plugin installation area by uploading the Zip file.
3) After that, I download the Generate press 2.1.4 zip file.
5) Then I upload the Generate press 2.1.4 zip file to the theme section and activate the same.
6) After that, I select the theme from the site library.
7) But a "0 error" is coming instead of "Get started" every time. Please refer the screenshot of the site. Site Image
8) This problem is coming into my site URL: http://www.bengaltant.ga/
9) In my another site URL: http://www.protimadigimark.ga/, the generate press theme is easily installed, activated and working satisfactorily without any trouble.
Please suggest the solution.
Regards,
sandipsgt
email address: sandipsgt@gmail.com
Hi there,
Sorry what error are you getting?
The screenshot you've attached requires a login and password.
Can you upload it to a site like this and provide the direct link here?
https://postimages.org/
Let me know :)
Dear Sir,
As per your suggestion, I had pasted the direct link. Please refer to this direct link and suggest further.
https://s22.postimg.cc/yel2qh3pd/0error.jpg
Regards,
sandipsgt
Can you check which PHP version you are using?
https://wordpress.org/plugins/display-php-version/
Dear sir,
Please note that I am using the PHP version 7.0.19
Please refer the link below
https://s22.postimg.cc/gjze0b901/PHP_Version.png
Regards,
sandipsgt
That's strange - I've never seen 0 error before.
Any chance you can try the "Further Debugging" steps here?: https://docs.generatepress.com/article/error-codes-importing/#further-debugging
It should give us a better error to work with.
Let me know :)
Dear Sir,
I want to let you know that I am planning to use the below-mentioned Plugins
in our Website:- Can you Please confirm that all these Plugins will support
Generate Press Premium.
If not, Please mention which one will not support Generate Press Premium.
1 Akismet
2 Jetpack
3 Auto Optimize
4 WP Smush
5 W3 Total Cache
6 Above the Fold Optimization
7 Sumome
8 Broken Link Checker
9 UpDraft Plus
10 Yoast SEO / Yoast SEO Premium
11 Ultimate Nofollow Link
12 Contact Form 7
13 Q2W3 Fixed Widget
14 EasyAzon
15 404 Error Fixing
Regards,
sandipsgt
Let's stick with the original issue first :)
Have you tried what Tom suggested?
Dear Sir,
I already tried what Mr. Tom instructed me as further debugging procedure.
Problem not resolved.
Regards,
sandipsgt
So you added those values to your wp-config.php file?
If so, try importing a site now. When it fails, go to your debug.log file in wp-content and share the latest couple errors in here.
Hi Tom and Leo,
We go through the debugging procedure by using the code define('WP_DEBUG',true);and
define('WP_DEBUG_LOG', true ); in WP-config.php file.
After that, we opened the wp-content folder and did not find any debug file.
However, again we tried to import the site but it failed again by showing the "0 error".
Please refer the below link for the wp-content folder in open condition. There was no debug file
https://s22.postimg.cc/5p4o074xd/wp-content.png
After completing the above activity, we uninstall the WordPress from the domain and again the re-install the WordPress. We deactivate all the default plugins.
After that, we install the GPpremiun1.7.2 in the plugin area and after that the Generatepress2.1.4 in the theme area. But this time also "0 error" appeared when we trying to import the site.
Regards,
sandipsgt
Any chance you can check with your hosting as to why the debug.log file isn't appearing? Unfortunately it's impossible to debug the issue with just the 0 error message.
Dear Tom,
Very Sorry, I am unable to continue with Generate press.
Kindly arrange to Refund my Purchase value of $39.95.
No problem! Just issued your refund.
Thanks for trying GP :)
thanks
