- This topic has 17 replies, 3 voices, and was last updated 3 years, 7 months ago by Leo.
-
AuthorPosts
-
August 23, 2020 at 2:19 pm #1415276NBC
I’ve turned off sticky navigation for mobile, but when I check the site on my phone, the sticky menu’s still showing up. (It also shows up in the Customizer’s tablet and mobile previews.)
I’ve turned off Autoptimize so you can see what’s what.
[Note: This site’s still running GPP 1.11.2. I’m trying to troubleshoot the WP 5.5 auto-updates, and this site at least thinks it knows how to auto-update GPP. (See this thread for what I’m talking about.) If it’s not updated when I get up on Monday morning, which should be about 4 hours after it thinks it’s going to auto-update, I’ll update it manually.]
August 24, 2020 at 2:58 am #1415699DavidStaffCustomer SupportHi there,
Odd… could you enable the Customizer > Layout > Mobile Header and make sure its sticky option was not enabled ?
August 24, 2020 at 3:48 am #1415775NBCI don’t have a Mobile Header category under Layout in the Customizer. Am I missing something?
The categories under Layout are as follows:
Container
Header
Primary Navigation
Secondary Navigation
Sticky Navigation
Off Canvas Panel
Sidebars
Blog
FooterIf I turn on “Hide when scrolling down,” that eliminates the menu from desktop view when I actually want it there.
I’m sending you log-in credentials so you can see for yourself.
August 24, 2020 at 4:21 am #1415830DavidStaffCustomer SupportOops – i meant Customizer > Layout > Header –> Mobile Header. You will need to enable that option to see if sticky is enabled.
August 24, 2020 at 5:16 am #1415882NBCThe “Sticky” checkbox on the Header screen doesn’t turn off stickyness.
August 24, 2020 at 5:35 am #1415906DavidStaffCustomer SupportCan you resend the login details providing us with temporary admin access so i can look for the issue.
August 24, 2020 at 8:02 am #1416280NBCCredentials re-sent. Thank you, David!
August 24, 2020 at 8:31 am #1416320LeoStaffCustomer SupportCan you provide the admin access so we can take a look at the customizer etc?
August 24, 2020 at 1:46 pm #1416714NBCDuly updated, Leo.
August 24, 2020 at 2:07 pm #1416723LeoStaffCustomer SupportI’m seeing the stick option On?
https://www.screencast.com/t/VVpTHQZOYHOgHave you tried turning it off?
August 24, 2020 at 2:23 pm #1416741NBCI want it on for desktop. I have it set to “Desktop only,” but it still shows up on mobile.
August 24, 2020 at 2:31 pm #1416747LeoStaffCustomer SupportWe are not talking about the same option here.
Please take a look at my screenshot above. You have sticky mobile header turned on.
Turning that off should work.
August 25, 2020 at 3:33 am #1417217NBCI had turned that off, Leo, but turning it off had no effect on mobile. (And the way that feature’s labeled makes it look as if it applies to more than mobile.)
So to recap: That feature is turned off, but the sticky menu still appears on mobile.
August 25, 2020 at 6:02 am #1417326DavidStaffCustomer SupportCan you go to Customizer > Layout > Primary Navigation and set the Mobile Menu Breakpoint to
768
August 25, 2020 at 8:53 am #1417696NBCThat took care of it, David. I’m still not certain why turning off stickyness for the mobile menu didn’t turn off stickyness for the mobile menu 😉
-
AuthorPosts
- You must be logged in to reply to this topic.