[Support request] Site Logo not appearing

[Han]

I have uploaded a site logo and a retina logo to my site. Afterwards, I changed the site settings to always load the site using https:// Then the logo disappeared from the site, but the sticky logo is working when I scroll down.

I have tried to remove the logo and upload new logo’s in the Site Identity pane. What ever I do, the logo is not appearing. I have tried to clear the browser cache and to deactivate the cache plugin already, and this did not solve the issue.

Any help is greatly appreciated.

Kind Regards,

Han

[David]

Hi there,

can you try uploading a new image with a different file name to the media library and choose that for your logo.

If that doesn’t work – can you check in Customizer > Layout > Primary Navigation and tell me if there is a field for adding a logo ( this is for legacy support of older versions of GPP ).

[Han]

David,

I did what you requested. Here are the results:

1. The new image is also not displayed.
2. There is no field for adding a logo in Customizer > Layout > Primary Navigation

Kind regards,
Han

[David]

Very peculiar, can you try disabling plugins to see if theres a conflict?

[Han]

Hi David,

It turns out the latest version of the GP Premium plugin is causing the issue. Is there a way to go back to a previous version?
Do I need to report this issue somewhere else, or can you notify the GP Premium team?

Kind Regards,

Han

[David]

This is the correct place for reporting the issue.
Would you be willing to provide us with temporary admin access so we can take a closer look?
If so you can send URL, login details via the Account Issue form:

https://generatepress.com/contact/

Please also include the URL for this topic so we can track.

[David]

Hi there,

in Appearance > Elements you have an Empty Header Element that looks to be the problem.
Can you either delete it or Quick Edit and save it as a draft.

[Han]

That solved the issue David. Thank you very much!

[David]

Glad to be of help.

[Author]

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