[Support request] Site Logo not appearing

Home Forums Support Site Logo not appearing

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #1094324
    Han

    I have uploaded a site logo and a retina logo to my site. Afterwards, I changed the site settings to always load the site using https:// Then the logo disappeared from the site, but the sticky logo is working when I scroll down.

    I have tried to remove the logo and upload new logo’s in the Site Identity pane. What ever I do, the logo is not appearing. I have tried to clear the browser cache and to deactivate the cache plugin already, and this did not solve the issue.

    Any help is greatly appreciated.

    Kind Regards,

    Han

    #1094638
    David
    Staff
    Customer Support

    Hi there,

    can you try uploading a new image with a different file name to the media library and choose that for your logo.

    If that doesn’t work – can you check in Customizer > Layout > Primary Navigation and tell me if there is a field for adding a logo ( this is for legacy support of older versions of GPP ).

    #1097534
    Han

    David,

    I did what you requested. Here are the results:

    1. The new image is also not displayed.
    2. There is no field for adding a logo in Customizer > Layout > Primary Navigation

    Kind regards,
    Han

    #1097711
    David
    Staff
    Customer Support

    Very peculiar, can you try disabling plugins to see if theres a conflict?

    #1099929
    Han

    Hi David,

    It turns out the latest version of the GP Premium plugin is causing the issue. Is there a way to go back to a previous version?
    Do I need to report this issue somewhere else, or can you notify the GP Premium team?

    Kind Regards,

    Han

    #1099945
    David
    Staff
    Customer Support

    This is the correct place for reporting the issue.
    Would you be willing to provide us with temporary admin access so we can take a closer look?
    If so you can send URL, login details via the Account Issue form:

    https://generatepress.com/contact/

    Please also include the URL for this topic so we can track.

    #1100285
    David
    Staff
    Customer Support

    Hi there,

    in Appearance > Elements you have an Empty Header Element that looks to be the problem.
    Can you either delete it or Quick Edit and save it as a draft.

    #1101768
    Han

    That solved the issue David. Thank you very much!

    #1101875
    David
    Staff
    Customer Support
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