- This topic has 8 replies, 2 voices, and was last updated 1 year, 1 month ago by David.
December 5, 2019 at 3:35 am #1094324Han
I have uploaded a site logo and a retina logo to my site. Afterwards, I changed the site settings to always load the site using https:// Then the logo disappeared from the site, but the sticky logo is working when I scroll down.
I have tried to remove the logo and upload new logo’s in the Site Identity pane. What ever I do, the logo is not appearing. I have tried to clear the browser cache and to deactivate the cache plugin already, and this did not solve the issue.
Any help is greatly appreciated.
HanDecember 5, 2019 at 7:09 am #1094638DavidStaffCustomer Support
can you try uploading a new image with a different file name to the media library and choose that for your logo.
If that doesn’t work – can you check in Customizer > Layout > Primary Navigation and tell me if there is a field for adding a logo ( this is for legacy support of older versions of GPP ).December 7, 2019 at 11:19 pm #1097534Han
I did what you requested. Here are the results:
1. The new image is also not displayed.
2. There is no field for adding a logo in Customizer > Layout > Primary Navigation
HanDecember 8, 2019 at 6:45 am #1097711DavidStaffCustomer SupportDecember 10, 2019 at 7:12 am #1099929Han
It turns out the latest version of the GP Premium plugin is causing the issue. Is there a way to go back to a previous version?
Do I need to report this issue somewhere else, or can you notify the GP Premium team?
HanDecember 10, 2019 at 7:27 am #1099945DavidStaffCustomer Support
This is the correct place for reporting the issue.
Would you be willing to provide us with temporary admin access so we can take a closer look?
If so you can send URL, login details via the Account Issue form:
Please also include the URL for this topic so we can track.December 10, 2019 at 12:52 pm #1100285DavidStaffCustomer SupportDecember 12, 2019 at 12:50 am #1101768Han
That solved the issue David. Thank you very much!December 12, 2019 at 3:08 am #1101875
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