[Support request] site library problems

[marcelo]

Very good people from GeneratePress, I have a problem with a website, https://mejorarlaserecciones.net/ does not work for me the library of Generate Press sites, according to the developers of my hosting they say that the problem is with the plugin and not with the hosting, however the others sites that I have with generatepress do not work for me on the same hosting and now doing a reset to the website it has given me an error when including the premium license (403 Forbidden. Your server cannot communicate with generatepress.com to activate your license key), add also the Query Monitor plugin without any effectiveness. Attached photo https://ibb.co/GJqtPpx. If you tell me what I have to do. Thank you!! – Translated by Google –

[Ying]

Hi there,

Regarding to the 403 error, can you try the solutions introduced in the below article?
https://docs.generatepress.com/article/403-forbidden-when-activating-license-key/

Let me know if it works.

[marcelo]

Hello, I have no idea about the code but I added it here: https://ibb.co/pr90N06, and then I got this: https://ibb.co/gdrLvrk, then in tools, site health I got this: https ://ibb.co/X5M7L4c
I keep listening to him. – Translated by Google –

[marcelo]

https://ibb.co/X5M7L4c

[Fernando]

Hi Marcelo,

This typically happens when our servers can’t communicate.

Can you reach out to your hosting and check if your server can communicate with generatepress.com?

If it can, can you share your server IP with us so we can check things on our end?

You may use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[marcelo]

Good morning people from generatepress!! He just sent me an email about the hosting where I use GeneratePress and although they sent me the ip they asked me for but they didn’t tell me if there was communication between my hosting and generatepress. Attached ip below Thank you!! – translated by google-

[Tom]

Hi there,

I’ve added that IP to our allow-list.

Did the error you receive when trying to activate your license key change when you added the function, or did it stay the same?

[marcelo]

Good morning!!.. the premium license is still not working and of course I can’t enter the site library either. Thank you. – translated by google –

[marcelo]

Good afternoon, I was finally able to activate the license by deleting this code, https://ibb.co/xYJ99xY , but I still can’t activate my site library on all the websites that point to generatepress. Thank you!! – Translated by Google –

[Tom]

Hi there,

I just added the provided IP to our allow-list on our gpsites.co server.

Can you check the Site Library now?

If it doesn’t work, are you getting a specific error?

[marcelo]

Good morning!!.. the site library is still not working and I do not receive any specific errors. – translated by google –

[David]

Could we get a temporary admin login to your site ?

[marcelo]

There is no problem!!.. attached below. What is not just this page, are all those that point to generatepress, from the same hosting, of course!! Thank you!! – translated by Google –

[Tom]

Hi there,

Who are you hosted with?

Can you ask their support to make sure that your server is able to communicate with gpsites.co using cURL?

Let me know 🙂

[marcelo]

My Hosting: Builderall
Site: https://www.builderall.com/
What my hosting answered about your questions:

Indicates the development team, that more information is required about the plugin you want to use, that is, more information about what is needed to use this plugin, since none of our servers have locks that prevent the desired programming.
GeneratePress support, you must be more specific, when explaining what happens and what is required from our end in order to help you; Until now, we have only received random questions, which do not allow us to know which procedure we should execute.
We will be attentive to this information.

I have told them everything they have asked me about my hosting, but hey, they answer this. Thank you!! – Translated by Google –

[Author]

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