- This topic has 18 replies, 5 voices, and was last updated 9 hours, 59 minutes ago by marcelo.
November 5, 2022 at 9:45 am #2402858marcelo
Very good people from GeneratePress, I have a problem with a website, https://mejorarlaserecciones.net/ does not work for me the library of Generate Press sites, according to the developers of my hosting they say that the problem is with the plugin and not with the hosting, however the others sites that I have with generatepress do not work for me on the same hosting and now doing a reset to the website it has given me an error when including the premium license (403 Forbidden. Your server cannot communicate with generatepress.com to activate your license key), add also the Query Monitor plugin without any effectiveness. Attached photo https://ibb.co/GJqtPpx. If you tell me what I have to do. Thank you!! – Translated by Google –November 5, 2022 at 11:27 am #2402959YingStaffCustomer Support
Regarding to the 403 error, can you try the solutions introduced in the below article?
Let me know if it works.November 6, 2022 at 2:45 am #2403331marceloNovember 6, 2022 at 2:46 am #2403332marceloNovember 6, 2022 at 5:42 pm #2404062Fernando Customer Support
This typically happens when our servers can’t communicate.
Can you reach out to your hosting and check if your server can communicate with
If it can, can you share your server IP with us so we can check things on our end?
You may use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-informationNovember 12, 2022 at 5:14 am #2412346marcelo
Good morning people from generatepress!! He just sent me an email about the hosting where I use GeneratePress and although they sent me the ip they asked me for but they didn’t tell me if there was communication between my hosting and generatepress. Attached ip below Thank you!! – translated by google-November 13, 2022 at 8:08 pm #2414252TomLead DeveloperLead Developer
I’ve added that IP to our allow-list.
Did the error you receive when trying to activate your license key change when you added the function, or did it stay the same?November 14, 2022 at 5:24 am #2414722marcelo
Good morning!!.. the premium license is still not working and of course I can’t enter the site library either. Thank you. – translated by google –November 14, 2022 at 12:09 pm #2415471marcelo
Good afternoon, I was finally able to activate the license by deleting this code, https://ibb.co/xYJ99xY , but I still can’t activate my site library on all the websites that point to generatepress. Thank you!! – Translated by Google –November 14, 2022 at 8:04 pm #2415799TomLead DeveloperLead Developer
I just added the provided IP to our allow-list on our
Can you check the Site Library now?
If it doesn’t work, are you getting a specific error?November 15, 2022 at 2:53 am #2416112marcelo
Good morning!!.. the site library is still not working and I do not receive any specific errors. – translated by google –November 15, 2022 at 5:53 am #2416307DavidStaffCustomer SupportNovember 15, 2022 at 7:09 am #2416395marcelo
There is no problem!!.. attached below. What is not just this page, are all those that point to generatepress, from the same hosting, of course!! Thank you!! – translated by Google –November 15, 2022 at 8:16 pm #2417429TomLead DeveloperLead Developer
Who are you hosted with?
Can you ask their support to make sure that your server is able to communicate with
Let me know 🙂November 18, 2022 at 10:05 am #2421929marcelo
My Hosting: Builderall
What my hosting answered about your questions:
Indicates the development team, that more information is required about the plugin you want to use, that is, more information about what is needed to use this plugin, since none of our servers have locks that prevent the desired programming.
GeneratePress support, you must be more specific, when explaining what happens and what is required from our end in order to help you; Until now, we have only received random questions, which do not allow us to know which procedure we should execute.
We will be attentive to this information.
I have told them everything they have asked me about my hosting, but hey, they answer this. Thank you!! – Translated by Google –
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