[Support request] Several issues

Home Forums Support [Support request] Several issues

Home Forums Support Several issues

Viewing 15 posts - 1 through 15 (of 33 total)
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  • #2370329
    Maarten

    Hi,

    First of all I would like to address that since I have installed GP (premium), my wordpress admin is loading very slowly. It takes about 10 – 20 seconds before it is loaded. Not sure what to do about that. Do you have any ideas on this issue?

    Second; on the category pages there is no button visible for the articles, like a ‘READ MORE’ button, while I do have turned it on in the Customizer (example: https://traineatsleep.nl/category/fitness/

    Third, I have issues with indexing articles in Google. I know GP is not responsible for this, but the articles on this website (traineatsleep.nl) are mostly moved from several websites to this one (of course with 301 redirections given). Before the articles where visible in search results, and now articles are not specifically visible as blog, but the categories or even the homepage (with the blog-overview) is shown in search results. But lot of them are not shown at all, while before they were. Do you have any thoughts on that (this is the biggest issue btw) since this is costing me visitors.

    I hope you have any ideas and solutions for these issues.

    Thank you sincerely!

    #2370510
    Fernando
    Customer Support

    Hi Maarten,

    1. I tried opening your admin dashboard, and it’s loading fine from my end. Is it still loading slow from your end? If you disable GP Premium, does the issue go away? Can you reach out to your hosting provider and see if they have insights with regards to this? This is usually server related.

    2. You have Custom Excerpts on your posts, and by WordPress default, this disables the Read more link. To override this, refer to this article: https://docs.generatepress.com/article/activating-read-custom-excerpt/

    3. Have you tried asking Google to recrawl your site? You might need to do so. See: https://developers.google.com/search/docs/crawling-indexing/ask-google-to-recrawl

    #2371354
    Maarten

    Thank you.

    2. Where do I have to put the code?

    3. Thank you, will check this out.

    #2371407
    Ying
    Staff
    Customer Support

    Hi Maarten,

    2. It’s the PHP code, you can use one of the methods introduced in below article:
    https://docs.generatepress.com/article/adding-php/

    #2372988
    Maarten

    Okay, thank you.

    Do you know how I can adjust the top right box in top widget (see succesvoorhetoprapen.nl)
    I can not seem to delete this coloured box or just edit color, frame settings etc.

    #2372997
    Maarten

    Another question, do you know how I can add testimonials with GenerateBlocks or another way? I would like to add a small picture of the person who gave the testimonial, with the text and the firstname. Dont know how to do this properly. Thank you.

    #2373013
    Fernando
    Customer Support

    I can’t view the link succesvoorhetoprapen.nl. It’s on Maintenance Mode. Can you turn it off temporarily?

    As for the Testimonial, if you have GenerateBlocks Pro, you can import a template from the Pattern Library: https://generateblocks.com/library/?pattern-category=testimonial

    Otherwise, you’ll need to create it from scratch. Here’s a video you may refer to with regards to using GenerateBlocks: https://www.youtube.com/watch?v=R7fwJECtgSg

    #2373416
    Maarten

    Yes it it turned off

    #2373960
    Ying
    Staff
    Customer Support

    The background color of the 1st widget in sidebar is added by this CSS, you should be able to find it at customzier > additional CSS.

    /* Featured widget */
    .sidebar .widget:first-child,
    .sidebar .widget:first-child .widget-title{
    	background-color: #83b0de;
    	color: #fff;
    }
    #2374609
    Maarten

    How can I change the footer? I see infooter this website is made with GeneratePress. In customizer I can not change any of it.

    #2374973
    Maarten

    Hello, I try to edit the copyright in my generatepremium theme, but I dont know how / where!

    The copyright option is not in my account as shown in https://docs.generatepress.com/article/changing-the-copyright-message/

    #2375066
    David
    Staff
    Customer Support

    Hi there,

    go to Appearance > GeneratePress and enable the Copyright ( Auteursrecht ) module.

    #2375417
    Maarten

    Thank you. also, please view succesvoorhetoprapen.nl. In the sidebar widget you can not see a featured images on recent blogs. When i am logged in wordpress and i go to the website i do can see them. I have featured images enabled. Why is it not viewd normally when not logged in? Thats kind of weird isnt it?

    #2375461
    David
    Staff
    Customer Support

    Do you mean these ?

    2022-10-16_17-39-45

    #2375555
    Maarten

    Yes, when I open the website incognito I dont see the pictures. Do you see them without logging in the wordpress dashboarD?

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