[Support request] Review Stars on Generatepress Theme Cutting a bit

Home Forums Support [Support request] Review Stars on Generatepress Theme Cutting a bit

Home Forums Support Review Stars on Generatepress Theme Cutting a bit

Viewing 12 posts - 16 through 27 (of 27 total)
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  • #2303574
    Leo
    Staff
    Customer Support

    David’s answer here is still the best answer we can provide:
    https://generatepress.com/forums/topic/review-stars-on-generatepress-theme-cutting-a-bit/#post-2275849

    Were you able to check with WooCommerce’ support team to see if they are able to help?

    We checked with Elementor team and they were telling those are coming from GP Premium and it could to be some issue there

    Elementor’s support team says this a lot – it generally means they have no idea what the issue is.

    #2303599
    GeneratePressUser

    Hey Leo,

    Are u facing that same issue on using elementor on ur website where u have GP Premium? Pls can u confirm that.

    Elementor team just gave a custom css but that is a weird fix and not that accurate alignment. Pls just confirm me that so that we can check more on our end and also talk with Woocommerce team later.

    #2303665
    Leo
    Staff
    Customer Support

    Are u facing that same issue on using elementor on ur website where u have GP Premium?

    No – I cannot replicate this issue on my install with both Elementor and GP Premium activated:
    https://www.screencast.com/t/A4M38Os9

    #2303745
    GeneratePressUser

    Hey Leo,

    Pls check being logged out from safari, coz the issue only comes on safari and not on other browsers.

    #2303758
    Fernando
    Customer Support

    Hello there,

    I tried replicating the issue on my test site on safari, logged out, and I can’t replicate the issue: https://share.getcloudapp.com/eDuX4Zkm

    Can you try deactivating Breeze and Cloudflare as well to test?

    If that doesn’t work, try this CSS:

    .woocommerce ul.products li.product .star-rating {
    	font-size: .9em;
    }
    #2303761
    GeneratePressUser

    Hey Fernando,

    It’s really weird, we recently just moved our hosting too, even on diff host that same issue is there.

    #2303793
    Fernando
    Customer Support

    With this link, the issue is not replicable in safari, logged out.

    The stars are appearing as expected: https://share.getcloudapp.com/NQulPnE1

    Are you also experiencing the issue from this link?

    #2304565
    GeneratePressUser

    Hey Fernando,

    This is really weird, I didn’t do anything and it seems now that issue is gone, crazy, maybe some plugin update fixed, but right now its looking normal without being cut also I didn’t use any CSS, did you put any css or its working without it?

    #2304567
    GeneratePressUser

    Hey Fernando,

    I guess now its back, it seems its something to do with Wp Rocket CSS optimisation issue.

    #2304587
    GeneratePressUser

    Hey Fernando,

    Ok even on disabling the CSS option of Wp Rocket it seems to be there, can you once now login and check and let me know.

    #2304598
    GeneratePressUser

    Hey Fernando,

    Ok, after adding the CSS which you gave it seems to be showing now proper, not sure what conflicted it, as on ur end you are not facing it while even on moving our hosting and disabling plugin that is still showing up. Even on our another website where we don’t have Elementor and just generatepress page the star issue is there. You can see the link in private box.

    #2305335
    Leo
    Staff
    Customer Support

    Even on our another website where we don’t have Elementor and just generatepress page the star issue is there.

    Have you tested with all plugins disabled except WooCommerce and GP Premium?

    We really haven’t had any other reports on this so I still feel like it’s something specific to your environment.

Viewing 12 posts - 16 through 27 (of 27 total)
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