- This topic has 8 replies, 2 voices, and was last updated 1 year ago by Leo.
January 13, 2020 at 11:22 am #1130909Tom
The Reply button on my comments is showing up, but when one tries to reply using the button, a new comment thread is started anyway, rather than putting the reply under the original comment. Any ideas?January 13, 2020 at 11:30 am #1130918LeoStaffCustomer Support
I just checked a post and looks like it’s working? Or did it just stopped working?
If so try disabling all plugins and remove any custom functions (if any) except GP Premium to test.
WordPress handles the comment system so it’s unlikely a theme issue.January 13, 2020 at 12:42 pm #1130982Tom
The problem started when we installed GeneratePress. I’ll try the plugin route and see if that works. Thanks for your help.January 13, 2020 at 12:44 pm #1130984LeoStaffCustomer SupportJanuary 13, 2020 at 12:58 pm #1131006Tom
Unfortunately, no luck via disabling plugins one by one. You say it’s working for you and you’re able to post a threaded reply?
can you try a reply to a comment on this post and let me look at what happens? Thanks.January 13, 2020 at 1:44 pm #1131039LeoStaffCustomer Support
No I haven’t tested yet – just saw the there are replies in your comments already.
So all plugins are disabled currently? Very strange indeed.
It’s definitely working for us here:
I just posted a comment in the link above to test.
If it’s still not working with all plugins disabled, can you switch to a twenty series WP theme to test?January 13, 2020 at 1:46 pm #1131040LeoStaffCustomer Support
By the way when I posted a comment, it redirects to this page which I don’t believe it’s the default:
Are all plugins disabled currently?
Any custom functions at all?January 13, 2020 at 2:01 pm #1131049Tom
your comment came in as a new comment, not as a reply. I didn’t disable all plugins at once, but did one at a time. I’ll try disabling all, then adding them back one at a time. The replies you’re seeing were either from before GP or we replied using the admin tool rather than the link on the post. I’ll keep trying. Thanks.January 13, 2020 at 2:33 pm #1131073
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