[Support request] Question Mark in Box for Drop-down Menu

Home Forums Support Question Mark in Box for Drop-down Menu

Viewing 15 posts - 1 through 15 (of 20 total)
  • Author
    Posts
  • #1178091
    benkeiser

    Hi there,

    I am seeing a question mark inside of a box next to one of the menu items that is a drop-down menu. Used to be the “Carat” character. How do I go about fixing this?

    Thank you!

    Ben

    #1178097
    Leo
    Staff
    Customer Support

    Hi there,

    Your site is under maintenance mode so we can’t actually see the issue.

    Any chance you can disable that for now?

    Let me know 🙂

    #1178099
    benkeiser

    Hi Leo,

    WOW!! Thank you for being so fast! Yes, just disabled the maintenance mode. Are you able to see it now?

    #1178106
    Leo
    Staff
    Customer Support

    Unfortunately I’m still seeing this with browser cache cleared:
    https://www.screencast.com/t/yfAg1OM5eV

    #1178111
    benkeiser

    I don’t know what is going on. I have disabled the maintenance mode and I don’t know why it’s still being enabled.

    Do you know of any problems between Generate Press and the “Maintenance Mode Lite” plugin by SeedProd?

    #1178114
    benkeiser

    Okay, I just deactivated the whole maintenance mode plugin, hopefully you should be able to see it now.

    #1178130
    benkeiser

    As I was going through and messing around with the customizer, I think I may have stumbled across what might have fixed it. I found that when I chose to use “SVG” instead of Icon Fonts, that it fixed it. Now, it is possible to see the down-ward pointing carat on the Services menu.

    From your experience, can you just comment on why that would be the thing that works? Is there anything else that I should be aware of in regards to using SVG instead of Icon Fonts?

    Thanks Leo!

    #1178156
    Leo
    Staff
    Customer Support

    The icon thing is caused by these errors here:
    https://www.screencast.com/t/jyY9fImE27v

    Which means that some part of your website is still being served from http instead of https.

    I assume you recently did SSL certification?

    Anyways, SVG icon should be the way to go for new install 🙂

    #1178855
    benkeiser

    Morning Leo, thank you for sending over that screenshot. I don’t have any idea what any of that means.

    I started out first with purchasing just the domain name through GoDaddy. Maybe a few days later, I then purchased their website builder package. But I never used their website builder and didn’t publish the site. Then, last Friday, I did actually purchase the WordPress Hosting through GoDaddy instead of using their website builder.

    At one point, I THINK I remember seeing, maybe when it was the website builder, that it might have only been http, not https. The only reason why I remember is because I think I was expecting to see it thinking I had the SSL, and didn’t.

    But for their WordPress hosting package now, I should have the SSL. When I go to the site, it does.

    Anyway, long stories short, what do I need to do to fix this???

    Thanks Leo!

    #1178890
    Leo
    Staff
    Customer Support

    Usually your host can fix that for you.

    Switching to SVG option as the link above should also work. Have you tried that?

    #1178911
    benkeiser

    Thanks Leo, I will check with GoDaddy to see what they can do.

    I did try the SVG option and it worked. But then it seemed to cause the website to take more time to load and I don’t hardly have any content there.

    #1178921
    Leo
    Staff
    Customer Support

    It really shouldn’t cause more time to load. In fact SVG should be the better option which is why we suggested it for new installs.

    #1178924
    benkeiser

    Okay, thanks Leo! I’ll call GoDaddy to see what they can do. Any thoughts on what I should be asking them to help them see the problem?

    #1178980
    Leo
    Staff
    Customer Support

    If you show them this error:
    https://www.screencast.com/t/jyY9fImE27v

    They should know what to do.

    #1179250
    benkeiser

    Hi Leo,

    The GoDaddy people had no clue what the issue is and that all they can do is pass things to their development team to charge me $100 to fix this one single issue. I don’t understand why so many other themes I was trying worked just fine but the Generate Press theme does not. Is there anything else you can do to help get this fixed?

Viewing 15 posts - 1 through 15 (of 20 total)
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