- This topic has 19 replies, 2 voices, and was last updated 1 year, 7 months ago by Leo.
February 26, 2020 at 5:23 pm #1178091benkeiser
I am seeing a question mark inside of a box next to one of the menu items that is a drop-down menu. Used to be the “Carat” character. How do I go about fixing this?
BenFebruary 26, 2020 at 5:28 pm #1178097LeoStaffCustomer SupportFebruary 26, 2020 at 5:31 pm #1178099benkeiser
WOW!! Thank you for being so fast! Yes, just disabled the maintenance mode. Are you able to see it now?February 26, 2020 at 5:32 pm #1178106LeoStaffCustomer SupportFebruary 26, 2020 at 5:36 pm #1178111benkeiser
I don’t know what is going on. I have disabled the maintenance mode and I don’t know why it’s still being enabled.
Do you know of any problems between Generate Press and the “Maintenance Mode Lite” plugin by SeedProd?February 26, 2020 at 5:38 pm #1178114benkeiser
Okay, I just deactivated the whole maintenance mode plugin, hopefully you should be able to see it now.February 26, 2020 at 6:19 pm #1178130benkeiser
As I was going through and messing around with the customizer, I think I may have stumbled across what might have fixed it. I found that when I chose to use “SVG” instead of Icon Fonts, that it fixed it. Now, it is possible to see the down-ward pointing carat on the Services menu.
From your experience, can you just comment on why that would be the thing that works? Is there anything else that I should be aware of in regards to using SVG instead of Icon Fonts?
Thanks Leo!February 26, 2020 at 7:35 pm #1178156LeoStaffCustomer Support
The icon thing is caused by these errors here:
Which means that some part of your website is still being served from
I assume you recently did SSL certification?
Anyways, SVG icon should be the way to go for new install 🙂February 27, 2020 at 8:29 am #1178855benkeiser
Morning Leo, thank you for sending over that screenshot. I don’t have any idea what any of that means.
I started out first with purchasing just the domain name through GoDaddy. Maybe a few days later, I then purchased their website builder package. But I never used their website builder and didn’t publish the site. Then, last Friday, I did actually purchase the WordPress Hosting through GoDaddy instead of using their website builder.
At one point, I THINK I remember seeing, maybe when it was the website builder, that it might have only been http, not https. The only reason why I remember is because I think I was expecting to see it thinking I had the SSL, and didn’t.
But for their WordPress hosting package now, I should have the SSL. When I go to the site, it does.
Anyway, long stories short, what do I need to do to fix this???
Thanks Leo!February 27, 2020 at 9:03 am #1178890LeoStaffCustomer SupportFebruary 27, 2020 at 9:21 am #1178911benkeiser
Thanks Leo, I will check with GoDaddy to see what they can do.
I did try the SVG option and it worked. But then it seemed to cause the website to take more time to load and I don’t hardly have any content there.February 27, 2020 at 9:31 am #1178921LeoStaffCustomer SupportFebruary 27, 2020 at 9:33 am #1178924benkeiser
Okay, thanks Leo! I’ll call GoDaddy to see what they can do. Any thoughts on what I should be asking them to help them see the problem?February 27, 2020 at 11:00 am #1178980LeoStaffCustomer SupportFebruary 27, 2020 at 6:30 pm #1179250benkeiser
The GoDaddy people had no clue what the issue is and that all they can do is pass things to their development team to charge me $100 to fix this one single issue. I don’t understand why so many other themes I was trying worked just fine but the Generate Press theme does not. Is there anything else you can do to help get this fixed?
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