[Support request] Question Mark in Box for Drop-down Menu

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This topic contains 19 replies, has 2 voices, and was last updated by  Leo 3 months ago.

Viewing 15 posts - 1 through 15 (of 20 total)
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  • #1178091

    Ben

    Hi there,

    I am seeing a question mark inside of a box next to one of the menu items that is a drop-down menu. Used to be the “Carat” character. How do I go about fixing this?

    Thank you!

    Ben

    #1178097

    Leo Customer Support

    Hi there,

    Your site is under maintenance mode so we can’t actually see the issue.

    Any chance you can disable that for now?

    Let me know 🙂

    #1178099

    Ben

    Hi Leo,

    WOW!! Thank you for being so fast! Yes, just disabled the maintenance mode. Are you able to see it now?

    #1178106

    Leo Customer Support

    Unfortunately I’m still seeing this with browser cache cleared:
    https://www.screencast.com/t/yfAg1OM5eV

    #1178111

    Ben

    I don’t know what is going on. I have disabled the maintenance mode and I don’t know why it’s still being enabled.

    Do you know of any problems between Generate Press and the “Maintenance Mode Lite” plugin by SeedProd?

    #1178114

    Ben

    Okay, I just deactivated the whole maintenance mode plugin, hopefully you should be able to see it now.

    #1178130

    Ben

    As I was going through and messing around with the customizer, I think I may have stumbled across what might have fixed it. I found that when I chose to use “SVG” instead of Icon Fonts, that it fixed it. Now, it is possible to see the down-ward pointing carat on the Services menu.

    From your experience, can you just comment on why that would be the thing that works? Is there anything else that I should be aware of in regards to using SVG instead of Icon Fonts?

    Thanks Leo!

    #1178156

    Leo Customer Support

    The icon thing is caused by these errors here:
    https://www.screencast.com/t/jyY9fImE27v

    Which means that some part of your website is still being served from http instead of https.

    I assume you recently did SSL certification?

    Anyways, SVG icon should be the way to go for new install 🙂

    #1178855

    Ben

    Morning Leo, thank you for sending over that screenshot. I don’t have any idea what any of that means.

    I started out first with purchasing just the domain name through GoDaddy. Maybe a few days later, I then purchased their website builder package. But I never used their website builder and didn’t publish the site. Then, last Friday, I did actually purchase the WordPress Hosting through GoDaddy instead of using their website builder.

    At one point, I THINK I remember seeing, maybe when it was the website builder, that it might have only been http, not https. The only reason why I remember is because I think I was expecting to see it thinking I had the SSL, and didn’t.

    But for their WordPress hosting package now, I should have the SSL. When I go to the site, it does.

    Anyway, long stories short, what do I need to do to fix this???

    Thanks Leo!

    #1178890

    Leo Customer Support

    Usually your host can fix that for you.

    Switching to SVG option as the link above should also work. Have you tried that?

    #1178911

    Ben

    Thanks Leo, I will check with GoDaddy to see what they can do.

    I did try the SVG option and it worked. But then it seemed to cause the website to take more time to load and I don’t hardly have any content there.

    #1178921

    Leo Customer Support

    It really shouldn’t cause more time to load. In fact SVG should be the better option which is why we suggested it for new installs.

    #1178924

    Ben

    Okay, thanks Leo! I’ll call GoDaddy to see what they can do. Any thoughts on what I should be asking them to help them see the problem?

    #1178980

    Leo Customer Support

    If you show them this error:
    https://www.screencast.com/t/jyY9fImE27v

    They should know what to do.

    #1179250

    Ben

    Hi Leo,

    The GoDaddy people had no clue what the issue is and that all they can do is pass things to their development team to charge me $100 to fix this one single issue. I don’t understand why so many other themes I was trying worked just fine but the Generate Press theme does not. Is there anything else you can do to help get this fixed?

Viewing 15 posts - 1 through 15 (of 20 total)

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