Archived topic
Problems with Thrive Architect
21 replies · Started by Jagoba on December 4, 2020
Hi,
I am working on a re-design and I changed to GP Premium.
There were many pages built with Thrive Architect, and with the change to GP, the fonts on those pages changed. It make no sense because I did not even go inside those pages, but they have changed...so now I have a big problem because the are many many pages built with thrive architect and I coul not go inside every single page to fix it manually
Can you please help? it is very important. Thanks!
Hi there,
Any chance you can link us to the site in question?
You can use the private information field.
Let me know :)
Ok! Here on the private area you have it.
Thanks!
The problem site link isn't working for me - getting a 502 Bad Gateway error.
Can you confirm?
Hi,
Yes, I have just confirmed and the access data is ok.
The problem is probably something about a firewall in the server, so you have to set your browser with Spanish language, also you can try with a VPN.
Thanks!
We don't have VPN unfortunately.
Can you open the site up for Canada?
Hi Leo,
Unfortunately not as I'll have a hard time navigating my own browser.
Maybe let's try some debugging test first:
- Do you see the same issue when using a twenty series WP theme?
- Are you able to start a new install and replicate the issue that way?
- Can you capture a small video to show the problem?
I've not heard other reports on this so perhaps it's something in your install. We will find out :)
Hi Leo,
The only thing I can do is to capture a video, here you have:
Hi there,
can you check the Customizer > Colors > Body and Customizer > Typography > Body ? Are these the correct settings ?
Hi David,
Yes I do and everything is ok. The problem only appears on the thrive architect pages... the other ones are perfect
Do you have any cache plugins enabled on the site ? If so can you try disabling them to see if you're seeing Cached CSS ?
No cache plugin installed...
Go to Customizer > General - which CSS Print Method is being used ?
Whichever method it is , change it to the alternative and then click Regenerate CSS
I attach a screenshot below. What do I have to do?
Thanks!
