[Support request] Problems with Thrive Architect

[Jagoba]

Hi,
I am working on a re-design and I changed to GP Premium.
There were many pages built with Thrive Architect, and with the change to GP, the fonts on those pages changed. It make no sense because I did not even go inside those pages, but they have changed…so now I have a big problem because the are many many pages built with thrive architect and I coul not go inside every single page to fix it manually

Can you please help? it is very important. Thanks!

[Leo]

Hi there,

Any chance you can link us to the site in question?

You can use the private information field.

Let me know 🙂

[Jagoba]

Ok! Here on the private area you have it.
Thanks!

[Leo]

The problem site link isn’t working for me – getting a 502 Bad Gateway error.

Can you confirm?

[Jagoba]

Hi,

Yes, I have just confirmed and the access data is ok.
The problem is probably something about a firewall in the server, so you have to set your browser with Spanish language, also you can try with a VPN.

Thanks!

[Leo]

We don’t have VPN unfortunately.

Can you open the site up for Canada?

[Jagoba]

Hi Leo,

[Leo]

Unfortunately not as I’ll have a hard time navigating my own browser.

Maybe let’s try some debugging test first:

– Do you see the same issue when using a twenty series WP theme?

– Are you able to start a new install and replicate the issue that way?

– Can you capture a small video to show the problem?

I’ve not heard other reports on this so perhaps it’s something in your install. We will find out 🙂

[Jagoba]

Hi Leo,

The only thing I can do is to capture a video, here you have:

[David]

Hi there,

can you check the Customizer > Colors > Body and Customizer > Typography > Body ? Are these the correct settings ?

[Jagoba]

Hi David,

Yes I do and everything is ok. The problem only appears on the thrive architect pages… the other ones are perfect

[David]

Do you have any cache plugins enabled on the site ? If so can you try disabling them to see if you’re seeing Cached CSS ?

[Jagoba]

No cache plugin installed…

[David]

Go to Customizer > General – which CSS Print Method is being used ?
Whichever method it is , change it to the alternative and then click Regenerate CSS

[Jagoba]

I attach a screenshot below. What do I have to do?
Thanks!

[Author]

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