- This topic has 21 replies, 3 voices, and was last updated 1 year, 6 months ago by Leo.
December 4, 2020 at 4:47 am #1567053Jagoba
I am working on a re-design and I changed to GP Premium.
There were many pages built with Thrive Architect, and with the change to GP, the fonts on those pages changed. It make no sense because I did not even go inside those pages, but they have changed…so now I have a big problem because the are many many pages built with thrive architect and I coul not go inside every single page to fix it manually
Can you please help? it is very important. Thanks!December 4, 2020 at 9:49 am #1567605LeoStaffCustomer SupportDecember 4, 2020 at 11:20 am #1567727Jagoba
Ok! Here on the private area you have it.
Thanks!December 4, 2020 at 6:00 pm #1567983LeoStaffCustomer SupportDecember 5, 2020 at 3:28 am #1568232Jagoba
Yes, I have just confirmed and the access data is ok.
The problem is probably something about a firewall in the server, so you have to set your browser with Spanish language, also you can try with a VPN.
Thanks!December 5, 2020 at 11:10 am #1568678LeoStaffCustomer SupportDecember 6, 2020 at 12:09 am #1569005Jagoba
Hi Leo,December 6, 2020 at 9:54 am #1569479LeoStaffCustomer Support
Unfortunately not as I’ll have a hard time navigating my own browser.
Maybe let’s try some debugging test first:
– Do you see the same issue when using a twenty series WP theme?
– Are you able to start a new install and replicate the issue that way?
– Can you capture a small video to show the problem?
I’ve not heard other reports on this so perhaps it’s something in your install. We will find out 🙂December 7, 2020 at 12:58 am #1570025Jagoba
The only thing I can do is to capture a video, here you have:December 7, 2020 at 4:11 am #1570200DavidStaffCustomer SupportDecember 7, 2020 at 4:37 am #1570222Jagoba
Yes I do and everything is ok. The problem only appears on the thrive architect pages… the other ones are perfectDecember 7, 2020 at 5:13 am #1570248DavidStaffCustomer SupportDecember 7, 2020 at 5:16 am #1570253Jagoba
No cache plugin installed…December 7, 2020 at 5:37 am #1570265DavidStaffCustomer SupportDecember 7, 2020 at 6:38 am #1570324Jagoba
I attach a screenshot below. What do I have to do?
- You must be logged in to reply to this topic.