[Support request] Problem with the installation of GP Premium

[Audrey]

Hello,

When we use the key, we have this message : cURL error 28: Connection timed out after 10001 milliseconds

[David]

Hi there,

this article explains the common causes for that:

https://docs.generatepress.com/article/curl-error-28-connection-timed-out/

[Audrey]

Is the OVH France server blocked by the GeneratePress server?

[David]

OVH is not blocked by our servers…. but several users have had the same issue with OVH – see Toms response here:

https://generatepress.com/forums/topic/licence-error/#post-1597325

You can also see from that topic that we have attempted to get to the bottom of the issue but is a problem with OVH or other servers in the traceroute that are blocking their IP addresses

[Audrey]

Hi,

We contacted OVH, their answer :

“Can you get closer to your developer in order to check that the ip 91.134.248.249 is well whitelisted on its servers?

Here is also the detailed PHP configuration: http://fpm7.3-check.cluster030.hosting.ovh.net/phpinfo.php ”

Thanks.

[Tom]

Hi there,

This is a recurring issue with OVH, unfortunately.

I’ve spoken to our host (Kinsta) about it. Apparently, their servers (Google Cloud Platform) receive a ton of malicious traffic from OVH servers, so many of them are banned on the Google servers. In most cases, they’re happy to remove these IPs from the ban list, but that’s not the case with these OVH IPs. Due to the amount of malicious traffic their servers receive, they aren’t even allowed to temporarily allow them.

Ideally, this is something that OVH should reach out to Kinsta about, as OVH should be concerned about malicious traffic coming from their servers.

From our end, there isn’t much we can do unless we want to move to a completely different host that isn’t using the Google Cloud Platform.

This doesn’t mean you can’t use GP Premium with OVH, it just means you’ll need to manually update the plugin until they’re able to resolve the issues.

[Anna Maria]

merci à vous

[Author]

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