Licence - error

Hi there,

First step is to go over this article: https://docs.generatepress.com/article/curl-error-28-connection-timed-out/

If none of that works, feel free to provide your server IP and we'll make sure it isn't blocked by our server.

Hello,

thanks for your reply,
Unfortunately I didn't manage to get assistance from my hosting service, so I'm providing you my IP address, 37.59.236.156

thanks a lot
Alessia

Hi there,

I just checked with our hosting and they confirmed that the IP you shared is not blocked on our server.

Are you hosted with OVH? If so, we've had reports of their hosting not being able to connect to our license key API before. Unfortunately, there isn't much we can do about it on our end unless there's a specific IP from their servers that is being blocked.

Hello Tom,

thank for checking my IP address,
I'm hosted with OVH indeed. What if I don't manage to register my license?

Hi,

What if I don’t manage to register my license?

The site will still be able to use the plugin but it will be able to receive updates through its Dashboard.

You'll have to manually check and install any updates without it.
https://docs.generatepress.com/article/updating-gp-premium/#manually-updating

Hello

Best wishes for 2021!

Same problem here for one of my customer at OVH.

IP 87.98.154.146

It is on a shared hosting with absolutely no access to any administration function.

Any clue?

I will try to do it again during the night when servers may be less loaded.

Regards
Thierry

Hi Thierry,

As Tom mentioned on one of the previous replies -

... we’ve had reports of their hosting not being able to connect to our license key API before. Unfortunately, there isn’t much we can do about it on our end unless there’s a specific IP from their servers that is being blocked.

We really can't do anything about this as this is on the host/server end of things.

You'll have to contact your web hosting service provider to sort this out.

Hi

I have written a php script to test cUrl on this website I manage:

It works for external urls I have tested, but it does not work for https://generatepress.com!!

I have opened a ticket at OVH to ask them if they filter cUrl to your IP

Could you please check at Kinsta (I think it is your web hosting provider) if they have blacklisted the IP I have provided above: 87.98.154.146 at OVH

Kind regards
Thierry

Hi there,

I just spoke with our hosting and they told me that your IP was not blocked on our server.

If your hosting can provide us with a traceroute we can share that info with our hosting to see if they can look into it further.

Let me know :)

Hi

Many thanks for your effort!

I did not yet received any answer to my ticket from OVH...

Meanwhile, I used a ssh connection, but it is limited to only local access (no ping or traceroute are allowed).

I will quite you posted if I get new information.

Kind regards
Thierry

Sounds good! :)

Hi

In fact, OVH use a different gateway when a server wants to get outside, as for validating GeneratePress licence.

The gateway for my customer is 91.134.248.211 and as seen on:

https://www.ip-finder.me/91.134.248.211/
https://cleantalk.org/blacklists/91.134.248.211
https://www.abuseipdb.com/check/91.134.248.211

this IP adress may be banned by your hosting.

As OVH is a very bad hosting for many other reasons, I have told my customer (and all my OVH customer) to move to another hosting company, and they accepted...

Best and kind regards
Thierry

Hi there,

I just spoke with our hosting and it looks like that IP was being blocked. We've gone ahead and unblocked it.

Any chance you can try now?

Let me know,

Hi

Many thanks for you effort.

But it still does not work, IP 91.134.248.211 is banned from so many servers...

Do not bother with this issue anymore, at last for me: I am really moving all my OVH customers to another hosting provider.

Kind regards
Thierry