- This topic has 24 replies, 4 voices, and was last updated 3 years, 8 months ago by Leo.
February 8, 2018 at 2:34 pm #491663Kevin
I am having this issue with the Primary Navigation not showing. When I go to customize the page it shows the menu. The Primary Navigation is not checked in the Disable Elements. This the page I am working on https://kevintunis.staging.wpengine.com/26444-2/GP Premium 1.5.6February 8, 2018 at 4:47 pm #491723LeoStaffCustomer Support
Just want to double check, so you have a primary navigation created with menu items in it?
Let me know 🙂February 8, 2018 at 5:05 pm #491737Kevin
YesFebruary 8, 2018 at 5:14 pm #491739Kevin
Here is a screen shot of the page: The first when viewing, the second when customizing
February 8, 2018 at 5:25 pm #491747LeoStaffCustomer Support
So it’s showing in customizer preview.
Do you have any caching plugin or server caching?
That’s generally the issue.
If not then can you run through #1 here to eliminate plugin conflict?
https://docs.generatepress.com/article/debugging-tips/February 8, 2018 at 10:04 pm #491854Kevin
Odd how it is not showing. I ran through #1 no plugin conflict. I switched to WordPress theme (TwentySeventeen) still no primary navigation. I then decided to try a different theme Woocommerce Storefront I can see the primary navigation. Any ideas on where to look so I can possibly resolve this? It just feels like I am missing something – like something is check or just not switching on.February 9, 2018 at 8:27 am #492310LeoStaffCustomer Support
Can you make sure the option here is not set to no navigation? https://docs.generatepress.com/article/navigation-location/February 9, 2018 at 9:13 am #492362Kevin
It’s set to Below HeaderFebruary 9, 2018 at 8:20 pm #492678TomLead DeveloperLead Developer
Strange – does the site have any custom functions added to it?
If not, feel free to send us temporary admin login details and I’ll take a look: https://generatepress.com/contact/February 9, 2018 at 9:31 pm #492702Kevin
What email do I send the temporary admin login mine is firstname.lastname@example.orgFebruary 9, 2018 at 9:34 pm #492704TomLead DeveloperLead DeveloperFebruary 9, 2018 at 10:07 pm #492716Kevin
SentFebruary 10, 2018 at 12:32 am #492751TomLead DeveloperLead Developer
Hmm, I see no reason why it wouldn’t show up. No custom functions or templates changed, all the settings are correct.
I see you’re on WPEngine, have you tried flushing the server cache?February 11, 2018 at 4:46 pm #493904Kevin
WPEngine says you cannot flush the server cache on the staging server. I did uninstall GP shut off all plugins and reinstall GP. It still does not work. Would creating a child theme make a difference?February 11, 2018 at 9:03 pm #494032TomLead DeveloperLead Developer
No, I don’t think so.
So when you install GP on a fresh WordPress install on WPEngine, does the navigation show up?
Do you have any other sites on the server experiencing a similar issue?
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