Archived topic
Not a Valid JSON Response
21 replies · Started by Mark on June 5, 2022
Hi there,
I'm trying to update the hero page with the new image.
After uploading the image, I would receive this notification when I try to upload the webpage.
Would you know what is happening?
Thanks!
Here's another screenshot.
Hi there,
can you first try rebuilding the permalinks in Dashboard > Settings > Permalinks click Save Changes.
Then retry.
If that still fails, check in Tools > Site Health, are there any issues listed? Particularly ones referencing the Rest API ?
Hey David,
I did save things above but still shows the same error.
Is the error only appearing in that Element ?
Yup. Only in that element/page.
Is that Element only applied to the Contact page ? And if so was it copied from another element ?
Hi David,
I'm not sure what you mean.
All I did was edit the element page and it worked for the first 3 pages but didn't work for the contact page.
Would you mind checking it out?
Thanks!
Best Regards,
Mark
Hi Mark,
To clarify, what is the Display rule location set in your Element? Is it set to display on other pages besides the Contact page?
May you also re-share the screenshots to the issue? It seems that the screenshots previously sent are no longer accessible.
Hope to hear from you soon!
Hi Fernando,
You may check it now.
Thanks!
Best Regards,
Mark
Can you provide us with a temporary Admin Login to the site ?
Sure.
Hi Mark,
You may use any extra email you have. We’ll only need the credentials.
Hope to hear from you soon!
Copy!
If you go to Tools > Site Health you see a warning:
Your website does not use HTTPS
Can you update the two web addresses in Settings > General to HTTPS. Then rebuild the permalinks.
