[Resolved] mobile search navigation not working

[Scott]

Hello! My navigation search on mobile isn’t working correctly. When you tap the icon, a narrow bar comes up. I can type but not see what I am typing. It appears fine in the Customizer though but doesn’t work on a live mobile phone, in my case an iPhone XR. Looks like it may be some formatting problem. Screenshot is attached.

THANKS
Scott

[Leo]

Hi there,

Any chance you can link us to the page in question?

You can use the private information field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Let me know 🙂

[Scott]

It’s every page on the site – in the mobile header. Site link below

[Leo]

Can you double-check the URL provided?

It’s not working for me.

[Scott]

I entered it again. I can’t see the private info to verify

[Leo]

Hi there,

Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

Make sure to activate the parent theme if you are using a child theme as well.

Let me know 🙂

[Scott]

Not a conflict with a plugin – I deactivated all plugins on a staging site (I can’t do this on my live site). Link to staging site in private info.

[Leo]

We haven’t had any other reports on this so let’s debug a little further.

Can you remove your CSS here and see if they are causing the issue?
https://www.screencast.com/t/ygF1ZQOO

[Scott]

I did that before I submitted the request. Problem remained. I think it has something to do with sticky settings?

[Leo]

I did that before I submitted the request.

Can you remove them for us to see first?

We have not had any other reports on this so I doubt it’s a bug of some sort but let’s take some proper debugging tests 🙂

[Scott]

done on the staging site. problem still exists.

[David]

Hi there,

go to Customizer > Layout > Primary Navigation, switch to Mobile Preview and set the Menu Item Height to a higher value eg. 50px – then try using the search field.

[Scott]

Hey David – That was it. It’s working perfectly now.I knew it had to be one of those settings I had changed that was messing things up.

THANKS so much!

[David]

Glad to be of help 🙂

[Author]

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