- This topic has 38 replies, 8 voices, and was last updated 4 years ago by Tom.
September 9, 2015 at 7:27 am #135557Nicholas
Apologies if this is an issue that has been raised before. I LOVE GeneratePress, it’s simple to use and lovely to look at. The only issue I’m having is that my menu is not working when I view my site with my mobile, the menu button is unresponsive when tapped.
Do you know why this might be? I imagine it’s a conflict caused by something… but I have no idea where to start looking!
Many thanks!September 9, 2015 at 9:21 am #135577TomLead DeveloperLead Developer
Interesting issue – can you try #1 on this page?: https://generatepress.com/knowledgebase/debugging/September 9, 2015 at 2:32 pm #135645Nicholas
Hi Tom, thanks for the speedy reply. I deactivated all non-GP plugins but this doesn’t seem to have fixed the problem. When I check the website on my phone the menu isn’t responding when I tap it. If I check the mobile site on MobileTest.me it does work though… Any ideas what I should try next? Many thanks!September 9, 2015 at 2:52 pm #135651bdbrown
Hi Nicolas. I checked MobileTest.me and the mobile menu didn’t work on any device except the iPad Mini. Strangely, the search icon worked on every device. Don’t know what that means but hopefully it helps point someone in the right direction.September 9, 2015 at 10:41 pm #135689TomLead DeveloperLead Developer
Do you have any caching plugins installed or does your server do caching?
Deactivating all plugins and clearing the cache should bring it back to normal – if not, try re-installing GeneratePress.
Haven’t received any other reports of this, so I’m thinking there’s something going on with your installation.
Let me know 🙂September 12, 2015 at 9:10 am #136264Kimberly
Having same problems, need an answer.September 12, 2015 at 9:16 am #136270kimberly
Don’t know where my first comment went? Anyway, it was my caching plugin.September 12, 2015 at 9:28 am #136283TomLead DeveloperLead DeveloperOctober 14, 2015 at 12:02 pm #144367Alexander
Just wanted to mention I ran into the same problem. I had W3 Total Cache activated to optimize for google pagespeed. The mobile menu was working but unresponsive on some of the pages, but only sporadically. But even after the deactivation the menu still is unresponsive every now and then, however less frequently.
I also would like to keep using the cache plugin, would there be a solution to make sure the mobile menu keeps working with such a cache plugin activated?
My website for reference: http://www.ajnorfield.com
AlexanderOctober 14, 2015 at 12:17 pm #144376Alexander
Hmmmm just deactivated all plugin and the mobile menu button is still shotty.
Tom would you be able to have a look?October 14, 2015 at 1:11 pm #144386Alexander
Just so you know I deactivated and deleted the generatepress theme and redownloaded it to see if it had to do with the faulty wordpress server a few days ago, but it did not solve the problem.
It seems the menu button works until I click on the header image or the menu icon to go back to the main welcome page, and there it stops responding…
argh, really annoying I can’t figure this out! 😛October 14, 2015 at 2:18 pm #144408bdbrown
Hi Alexander. I just poked around your site using an iPhone 4 (yep, it still works 🙂 ) Didn’t have any problems. Just a side note: I noticed your contact form isn’t being displayed.October 14, 2015 at 2:55 pm #144417Alexander
Thanks for helping have a look. Yeah I know, my plugins are currently all deactivated to try and figure out what is happening. 🙂
Did you do the header klik and test the menu than if it works klik the header again and test again. does it keep working?October 14, 2015 at 3:40 pm #144425bdbrown
The mobile site comes up with the “Welcome to the Stone War Chronicles Website” page. Click on the header image; page refreshes. Click the menu icon; it opens. With the menu open, click the header image; menu closes and page refreshes. Click the menu icon, menu opens, open the Books submenu, go to a book page. Click header image; back to home page. Click menu icon, menu opens. Click left icon in navigation bar, menu closes and home page refreshes. Seems to be working.October 14, 2015 at 8:07 pm #144467TomLead DeveloperLead Developer
My inspect element tool is spitting out this error:
Uncaught ReferenceError: jQuery is not defined
If you manually add your scripts to it (leaving out the core jQuery file), you should be good to go.
Let me know 🙂
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