[Support request] Mobile menu doesnt work

Home Forums Support [Support request] Mobile menu doesnt work

Home Forums Support Mobile menu doesnt work

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #571362
    Ronny

    Like the title says the mobile menu on my website http://www.diving-canary-islands.com doesn’t work.
    Thansk for help.

    #571373
    David
    Staff
    Customer Support

    Hi Ronny, the menu is working for me on responsive browser and iOS.
    Couple of things, try clearing the caches first both site and browser.
    If your still having problems and if you have autoptimize set to optimize JS then try unchecking this.

    #571394
    Ronny

    Yes it works except of the German startpage. I am also logged out of my wordpress installation on the german startpage. Probably due to the Polylang plug in. But I am not sure.

    #571399
    David
    Staff
    Customer Support

    Hi Ronny, i have tested this on both the English and German sites in responsive and on iOS. And i still can’t replicate the problem. What device are you testing this on? And have you tried this without the autoptimize JS settings?

    #571403
    Ronny

    I am using firefox.

    #571408
    Ronny

    Deactivated autoptimze and async js and still doesn’t change

    #571409
    David
    Staff
    Customer Support

    Hmmm… im not sure what the issue is, tested this on FF Developer on desktop and FF on iOS. Which mobile device are you using?

    #571411
    Ronny

    Medion smartphone with android.

    #571415
    David
    Staff
    Customer Support

    Can you try using the Chrome browser on the phone?

    #571417
    Ronny

    Even if I deactivateall plug ins it doesn’t work 🙁

    #571433
    David
    Staff
    Customer Support

    Hi Ronny, you may have missed my above response, can you test the site on your device using the Chrome browser, so we can try and pin down if its a browser/device specific issue.

    #571577
    Ronny

    In Chrome I cant’t open the menu on any site.

    #571593
    Tom
    Lead Developer
    Lead Developer

    I believe the issue here is the menu toggle has a hover color. Some browser require two taps when an element has a hover color, as they treat the first tap like you’re hovering (and not clicking).

    Can you disable Autoptimize so I can see why that color is happening? It shouldn’t by default.

    #571596
    Ronny

    Autoptimize is off

    #571598
    Tom
    Lead Developer
    Lead Developer

    Now it’s working perfectly on my phone. Can you check as well?

    It’s possible that Autoptimize was mixing up some of the CSS. Can you make sure your settings are the same as you see here?: https://generatepress.com/fastest-wordpress-theme/

Viewing 15 posts - 1 through 15 (of 16 total)
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