- This topic has 21 replies, 4 voices, and was last updated 1 month ago by Fernando.
July 6, 2022 at 12:57 am #2274496Philippe
My website is onehomeplanet.com
The menu may or may not work on a smartphone screen. It seems to be totally at random (is this a clue?).
Thanks for your help,
PhilippeJuly 6, 2022 at 1:50 am #2274533Fernando Customer Support
More often than not, issues like these stem from a specific setting in optimization/caching settings.
As a first course of debugging, can you try temporarily deactivating any caching/optimization plugins you have like autoptimize?
If the issue disappears, we’ll be able to confirm that a specific optimization/caching is causing the issue.
Usually, these issues are caused by any combination/minification of JS. Try disabling any JS optimization like this in your optimization/caching plugins.
Clear all caching mechanisms set in your website afterwards. Clear CDN and server side cache as well: https://share.getcloudapp.com/E0uyg0QA
Kindly let us know how it goes.July 6, 2022 at 3:28 am #2274600Philippe
I have deactivated Autoptimize and Super Page Cache for Cloudflare. These are all the cache features I have. The menu now works on my smartphone (as well as the scroll back up button).
Can you guide me on what to check out first when reactivating the plugins?
Thank you.July 6, 2022 at 5:45 am #2274718DavidStaffCustomer SupportJuly 6, 2022 at 6:32 am #2274762Philippe
It is a mess.
The website menu will remain fully activated on a smartphone, only if I totally deactivate both Autoptimize and Cloudflare plugins.July 6, 2022 at 6:58 am #2274782Philippe
The Cloudflare plugin I am referring to is Super Page Cache for Cloudflare, not the Cloudflare plugin itself. I am going to see what I can find on the Cloudflare side.July 6, 2022 at 7:30 am #2274803DavidStaffCustomer SupportJuly 6, 2022 at 7:35 am #2274814Philippe
Ok.July 6, 2022 at 7:38 am #2274821DavidStaffCustomer SupportJuly 6, 2022 at 7:50 am #2274986Philippe
I will. 🙂July 6, 2022 at 8:21 am #2275055Philippe
There is progress.
Now the website menu and the scroll back up button work on posts on a smartphone screen, not on pages. Any idea why would that be?July 6, 2022 at 9:58 am #2275129YingStaffCustomer Support
Just tested your site on my phone, and it seems the menu still doesn’t work.
Please try to do more testing with your cache plugin or reach out to the cache plugin’s support.July 6, 2022 at 10:12 am #2275158Philippe
My only cache plugin is Autoptimize. I let them know I need to get in touch with them.July 6, 2022 at 10:21 am #2275177YingStaffCustomer Support
Hum…it looks like the site is using Super Page Cache’s cache:
https://www.screencast.com/t/kbZNkVAQyeAJuly 6, 2022 at 10:30 am #2275185Philippe
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