[Support request] Menu is not shown in mobile display

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Home Forums Support Menu is not shown in mobile display

Viewing 15 posts - 1 through 15 (of 26 total)
  • Author
    Posts
  • #2178262
    Jürgen

    Hi there,
    my menu will not be shown in mobile display. I think there must be an mistake in generatepress premium, because it´s shown on desktop and when I select on desktop the mobile display. Please take a look: ETF-Blog.com.

    Thank you very much!

    Juergen from ETF-Blog.com

    #2178277
    Fernando
    Customer Support

    Hi Jurgen,

    These kinds of issues usually occur because of a badly optimized/cached file.

    Specifically, usually, some form of combination/merging/minification of JS and CSS files causes this issue.

    Can you try #1 here beginning with caching and optimization plugins?: https://docs.generatepress.com/article/debugging-tips/

    Kindly let us know how it goes.

    #2194386
    Jürgen

    Hi Fernando,

    I have switched off all plugins excepted the Ezoic-plugin. The issue was the same.

    But I have found out that the issue appears only on wp-pages, not on wp-articles/contributions.

    What can I do more to make my mobile menu working on wp-pages? Do you have an idea?

    Thank you so much!

    Kind Regards

    Juergen from https://etf-blog.com

    #2194402
    Fernando
    Customer Support

    To clarify, do you have a menu assigned to the Off Canvas Menu? I’m now seeing the Off Canvas Menu from my end but it has no menu items.

    If don’t have one assigned yet, you may assign one through Appearance > Customize > Menus.

    For example: https://share.getcloudapp.com/z8uLdey8

    If you’re still not seeing the Off Canvas Menu, it would be best to test with Ezoic optimization settings disabled temporarily(if you haven’t tried) to assure that Ezoic is not causing this.

    Kindly let us know how it goes. 🙂

    #2203526
    Jürgen

    Hi Fernando,

    I have switched off all plugins again – including Ezoic – and there was no change. My menu is not shown on Home. On all other pages it is available, not at Home (-page). Please test it.

    On Desktop it´s shown, it´s shown in Mobile-Version, when I choose Mobile-Display on Desktop, but it´s not shown on my mobile. And only on the Home(-page). On all other pages it´s shown. Please test it.
    In between I´m shure its an error/mistake at GeneratePress / at this theme (Marketer, I have choosen). May it be?
    I´m looking forward to hearing from you.

    Thank you and kind regards

    Juergen from ETF-Blog.com

    #2203533
    Fernando
    Customer Support

    Hi Jurgen,

    To clarify, is there already an Off Canvas Menu set? You may do this through Appearance > Customize > Menus.

    Example: https://share.getcloudapp.com/jkuvkP7r

    Example 2: https://share.getcloudapp.com/jkuvkP7r

    Kindly let us know. Hope to hear from you soon. 🙂

    #2203618
    Jürgen

    Hi Fernando,

    there is already an Off Canvas Menu set. If I test the mobile version on Desktop everything is okay. But on my Mobile the menu is not shown on Home – as before. You can test it yourself (https://etf-blog.com).

    Kind Regards

    Juergen

    #2203635
    David
    Staff
    Customer Support

    Hi there,

    can you temporarily disable any optimization plugins, particularly the Ezoic ones so we can see whats going on.

    #2207292
    Jürgen

    Hi there,

    I have disabled all plugins excludet Aksmet and you can test now whats going on.

    Thank you so much!

    Kind Regards

    Juergen from ETF-Blog.com

    #2207317
    Fernando
    Customer Support

    Do you have custom functions as well?

    Can you try temporarily disabling/removing them as well if so?

    Kindly let us know. Hope to hear from you soon. 🙂

    #2207425
    Jürgen

    I don´t have any custom functions.

    #2207491
    David
    Staff
    Customer Support

    I still see the Ezoic Used CSS being loaded, so somewhere its optimizations are still being loaded.
    Can you speak to Ezoic about how to properly disable this?

    #2207519
    Jürgen

    Ezoic will stop the server. I will give you a message if they have stopped it.

    Thanks.

    #2207547
    David
    Staff
    Customer Support
    #2207565
    Jürgen

    The Ezoic-server is stopped now. 🙂

Viewing 15 posts - 1 through 15 (of 26 total)
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