[Resolved] License Renewal

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Home Forums Support License Renewal

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1555084
    Giuseppe

    Hello,

    I am very happy with the theme and the support team.

    But when I renewed the license yesterday, I received an email that seemed to be about a new purchase (and not a license renewal).

    Last year when I renewed the license I didn’t get this kind of email from you.

    The question is: can I rest assured that GP continues to function correctly on all my sites automatically?

    Can anyone on the support team check if the renewal was successful?

    Thanks

    #1555268
    Leo
    Staff
    Customer Support

    Hi there,

    Thanks for renewing!

    That e-mail is not specifically for your renew. It’s for the Black Friday promotion.

    The question is: can I rest assured that GP continues to function correctly on all my sites automatically?

    Yes πŸ™‚

    Can anyone on the support team check if the renewal was successful?

    Yes πŸ™‚ Your license is key is now valid until 2022-04-14.

    Thanks for your continued support!

    #1555320
    Giuseppe

    Hi Leo,

    so on 14-04-2021, I will have the license extension on all my sites, automatically, I will not have to change anything on my sites.

    The sites will continue to work correctly with the GP settings, which I entered years ago.

    It’s correct?

    Thanks a lot!

    #1555619
    Leo
    Staff
    Customer Support

    so on 14-04-2021, I will have the license extension on all my sites, automatically, I will not have to change anything on my sites.

    Not sure if I fully understand. But your license will be expired in 2022, not 2021.

    After the license key expires, your site and premium plugin will continue to work. A valid license key is needed only for plugin updates and premium support in the forum here.

    Let me know if you need more info πŸ™‚

    #1558886
    Giuseppe

    Hi Leo,
    I apologize for my bad english.

    When i purchased the license renewal, i received the following email:

    Purchase Receipt
    Dear Giuseppe,

    Thank you for your purchase!

    Ready to get started? Log in to your account to download GP Premium: https://generatepress.com/account

    ———————–

    Installing GP Premium (plugin): https://docs.generatepress.com/article/installing-gp-premium/

    Installing GeneratePress (theme): https://generatepress.com/install-generatepress/

    Recommended WordPress hosting: https://docs.generatepress.com/article/recommended-wordpress-hosting/

    ———————–

    Having trouble with something? We’re here to help! https://generatepress.com/support

    Your payment ID is: ####
    Amount paid: ####

    Thanks!
    Tom Usborne
    Founder

    An email of this type looks like an email about a new purchase of the product, and not a license renewal.

    I don’t want to have problems on websites where GeneratePress has been installed for over a year already.

    #1558934
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    This is a limitation of the system we’re using – it doesn’t have different emails from renewals.

    Once renewed, you don’t need to anything at all – everything is automatic πŸ™‚

    #1560077
    Giuseppe

    Hi Tom,

    perfect!!

    Thanks a lot for the answer.

    #1561123
    Tom
    Lead Developer
    Lead Developer
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