- This topic has 7 replies, 3 voices, and was last updated 3 years, 3 months ago by Tom.
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November 28, 2020 at 8:35 am #1555084Giuseppe
Hello,
I am very happy with the theme and the support team.
But when I renewed the license yesterday, I received an email that seemed to be about a new purchase (and not a license renewal).
Last year when I renewed the license I didn’t get this kind of email from you.
The question is: can I rest assured that GP continues to function correctly on all my sites automatically?
Can anyone on the support team check if the renewal was successful?
Thanks
November 28, 2020 at 10:20 am #1555268LeoStaffCustomer SupportHi there,
Thanks for renewing!
That e-mail is not specifically for your renew. It’s for the Black Friday promotion.
The question is: can I rest assured that GP continues to function correctly on all my sites automatically?
Yes π
Can anyone on the support team check if the renewal was successful?
Yes π Your license is key is now valid until 2022-04-14.
Thanks for your continued support!
November 28, 2020 at 10:58 am #1555320GiuseppeHi Leo,
so on 14-04-2021, I will have the license extension on all my sites, automatically, I will not have to change anything on my sites.
The sites will continue to work correctly with the GP settings, which I entered years ago.
It’s correct?
Thanks a lot!
November 28, 2020 at 4:10 pm #1555619LeoStaffCustomer Supportso on 14-04-2021, I will have the license extension on all my sites, automatically, I will not have to change anything on my sites.
Not sure if I fully understand. But your license will be expired in 2022, not 2021.
After the license key expires, your site and premium plugin will continue to work. A valid license key is needed only for plugin updates and premium support in the forum here.
Let me know if you need more info π
November 30, 2020 at 9:52 am #1558886GiuseppeHi Leo,
I apologize for my bad english.When i purchased the license renewal, i received the following email:
Purchase Receipt
Dear Giuseppe,Thank you for your purchase!
Ready to get started? Log in to your account to download GP Premium: https://generatepress.com/account
———————–
Installing GP Premium (plugin): https://docs.generatepress.com/article/installing-gp-premium/
Installing GeneratePress (theme): https://generatepress.com/install-generatepress/
Recommended WordPress hosting: https://docs.generatepress.com/article/recommended-wordpress-hosting/
———————–
Having trouble with something? We’re here to help! https://generatepress.com/support
Your payment ID is: ####
Amount paid: ####Thanks!
Tom Usborne
FounderAn email of this type looks like an email about a new purchase of the product, and not a license renewal.
I don’t want to have problems on websites where GeneratePress has been installed for over a year already.
November 30, 2020 at 10:25 am #1558934TomLead DeveloperLead DeveloperHi there,
This is a limitation of the system we’re using – it doesn’t have different emails from renewals.
Once renewed, you don’t need to anything at all – everything is automatic π
December 1, 2020 at 3:09 am #1560077GiuseppeHi Tom,
perfect!!
Thanks a lot for the answer.
December 1, 2020 at 9:09 am #1561123TomLead DeveloperLead DeveloperNo problem π
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