[Support request] License activate problem

[xeredin]

Hello

I’m trying to activate the license but there is a problem, after clicking the “Save key” button there is only a rotating icon and it waits like this

Please help!

[Leo]

Hi there,

Can you try to disable all plugins except GP Premium to test if the issue still occurs?

Who are you hosting with?

[xeredin]

Hello

already no other plugins installed yet

hosting company Contabo

Regards.

[Leo]

Can you check with your hosting company to confirm that you are able to connect to https://generatepress.com/?

[xeredin]

yes but they will not reply early on the weekend

Do you think the servers are blocking your domain name?

[Leo]

It could be. We would need to take it one step at a time.

You can still use the plugin normally without the license key though – it’s simply for auto updates 🙂

[xeredin]

Same problem with activating modules

[Leo]

Can you try resaving the permalink settings?
https://wordpress.org/support/article/settings-permalinks-screen/

[xeredin]

I tried but the problem is not solved

[Leo]

Are you using the custom permalink structure?

If so can you switch it to Plain to test first?

[xeredin]

I tried both methods, problem still not solved

[xeredin]

I’m using cloudflare, could it be because of this?

[Leo]

Can you go to wp-content/debug.log and share the debugging information with us?

[xeredin]

There is no such filename in the wp-content directory, and i just installed wordpress

[Leo]

It might need to be turned on:
https://wordpress.org/support/article/debugging-in-wordpress/

[Author]

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