Archived topic
License activate problem
20 replies · Started by xeredin on November 12, 2022
Hello
I'm trying to activate the license but there is a problem, after clicking the "Save key" button there is only a rotating icon and it waits like this
Please help!
Hi there,
Can you try to disable all plugins except GP Premium to test if the issue still occurs?
Who are you hosting with?
Hello
already no other plugins installed yet
hosting company Contabo
Regards.
Can you check with your hosting company to confirm that you are able to connect to https://generatepress.com/?
yes but they will not reply early on the weekend
Do you think the servers are blocking your domain name?
It could be. We would need to take it one step at a time.
You can still use the plugin normally without the license key though - it's simply for auto updates :)
Same problem with activating modules
Can you try resaving the permalink settings?
https://wordpress.org/support/article/settings-permalinks-screen/
I tried but the problem is not solved
Are you using the custom permalink structure?
If so can you switch it to Plain to test first?
I tried both methods, problem still not solved
I'm using cloudflare, could it be because of this?
Can you go to wp-content/debug.log and share the debugging information with us?
There is no such filename in the wp-content directory, and i just installed wordpress
It might need to be turned on:
https://wordpress.org/support/article/debugging-in-wordpress/