[Resolved] Just activated GeneratePress Plugin, but it's not showing up under "Appearance"

[Nathalie]

Can you please, please, help me!

I’m so frustrated.

And, to be honest, I’m kinda bummed that you don’t have a direct contact support line or email.

I was really excited to try out GeneratePress, but…

I just downloaded the zip file. And then, I activated the plugin, but it’s not showing up under Appearance on my Dashboard for me to input my license key!!!!

[Tom]

Hi there,

Just replied to your email as well.

Sorry you’re frustrated!

It looks like you missed the first step in the installation instructions: https://docs.generatepress.com/article/installing-gp-premium/#install-generatepress

Let me know if you need more info 🙂

[Nathalie]

First of all I thank you so much for your prompt response. I do appreciate it…BUT I do need more info!!!

I’m sure that together we can figure out what it is I’m doing wrong …

But, really, I kinda don’t understand how you can think I missed the first step.

I downloaded the zip file that I purchased from you. Then, I uploaded it as a plugin. Then I activated the plugin, but then it doesn’t show up on my dashboard under Appearance after activating it as a plugin…?

Am I making myself clear?

Again, I’ve definitely downloaded the file (the first step) and then uploaded it as a plugin …

[Nathalie]

Aha! You have solved my dilemma. Thank you so much for your patience and very prompt replies!

[Tom]

You’re very welcome 🙂

[Ifeoma]

Hi Tom,
Please how was this resolved. I’m having the exact same issue

[Leo]

The theme needs to be installed and activated as well: https://generatepress.com/install-generatepress/

[Author]

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