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[Resolved] It is no longer possible to change my PNG or JPG logo

Home Forums Support [Resolved] It is no longer possible to change my PNG or JPG logo

Home Forums Support It is no longer possible to change my PNG or JPG logo

Viewing 15 posts - 1 through 15 (of 23 total)
  • Author
    Posts
  • #1539277
    diedrich

    hello,
    It is no longer possible to change my PNG logo 89X100 or a JPG logo 100×100 on my website http://www.davidbowieworld.nl
    The strange thing is without having changed anything that the performance has also gone down
    can you help me?

    Go to Site Identity> LOGO> and change logo

    I was so happy with Generatepress, I switched from Elegant Themes to Generatepress to have less problems

    GREETING DIEDRICH

    #1539280
    Leo
    Staff
    Customer Support

    Hi there,

    Are you getting any specific issues?

    Can you also make sure this is done first?
    https://www.screencast.com/t/vHxReFcuUJ

    #1539284
    diedrich

    hi
    Only that I can’t change my logo, and today the performance is lower

    #1539285
    Leo
    Staff
    Customer Support

    Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

    #1539288
    diedrich

    Hi,
    I turned off all plugins but it didn’t help

    #1539289
    Leo
    Staff
    Customer Support

    Can you provide the dashboard access with all plugins disabled and let me take a look?

    #1539291
    diedrich

    I would like to do that, can I place the login details here?

    #1539293
    Leo
    Staff
    Customer Support

    Please use the private info box.

    #1539300
    diedrich

    sorry, where can I find this?

    #1539307
    diedrich

    see private box

    #1539313
    Leo
    Staff
    Customer Support

    It seems to work for me when I change to another image in your library.

    I didn’t click publish though.

    What exactly is the issue when you try it?

    #1539333
    diedrich

    I’m going crazy Leo, now it works again ….. it has not worked for 8 hours did you do something?
    gr
    Diedrich

    #1539340
    Leo
    Staff
    Customer Support

    No I didn’t anything other than trying it once.

    #1539344
    diedrich

    hahaha, then I don’t know … can I thank you and for the help

    gr Diedrich

    #1539348
    Leo
    Staff
    Customer Support

    No problem at all 🙂

Viewing 15 posts - 1 through 15 (of 23 total)
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