Archived topic
It is no longer possible to change my PNG or JPG logo
22 replies · Started by diedrich on November 20, 2020
hello,
It is no longer possible to change my PNG logo 89X100 or a JPG logo 100x100 on my website http://www.davidbowieworld.nl
The strange thing is without having changed anything that the performance has also gone down
can you help me?
Go to Site Identity> LOGO> and change logo
I was so happy with Generatepress, I switched from Elegant Themes to Generatepress to have less problems
GREETING DIEDRICH
Hi there,
Are you getting any specific issues?
Can you also make sure this is done first?
https://www.screencast.com/t/vHxReFcuUJ
hi
Only that I can't change my logo, and today the performance is lower
Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?
Hi,
I turned off all plugins but it didn't help
Can you provide the dashboard access with all plugins disabled and let me take a look?
I would like to do that, can I place the login details here?
Please use the private info box.
sorry, where can I find this?
see private box
It seems to work for me when I change to another image in your library.
I didn't click publish though.
What exactly is the issue when you try it?
I'm going crazy Leo, now it works again ..... it has not worked for 8 hours did you do something?
gr
Diedrich
No I didn't anything other than trying it once.
hahaha, then I don't know ... can I thank you and for the help
gr Diedrich
No problem at all :)
