- This topic has 9 replies, 3 voices, and was last updated 3 years, 4 months ago by Tom.
March 20, 2017 at 1:52 am #294590Helene
I use GeneratePress Premium on my company website for three identical sites in different languages. Today I updated the GP plugin (it said there were updates on the plugins page) on my three sites, but one of the sites suddenly looks very different than before as if something went wrong. It looks like all the CSS has been stripped from the page. Also, the ‘Appearances’ –> ‘GeneratePress’ menu item has vanished from the site in question.
It is the last one (.se) that is not working anymore.
Can you help me get the site back to its normal state?GP Premium 1.2.96March 20, 2017 at 7:09 am #294731LeoStaffCustomer Support
Looks like GP Theme is not activated for that last site, which also explains why Appearances > GeneratePress has disappeared.
Can you make sure GP theme is installed and activated?
Let me know.March 20, 2017 at 7:31 am #294735Helene
Thanks for your reply. The GeneratePress is installed and activated as you can see in this screenshot but it is not working properly. The GP Premium plugin is activated as well, as the content on the site is built using GP Sections, and if I turn off the plugin the content on the site disappears.
Link to image: http://imgur.com/a/dswjEMarch 20, 2017 at 7:56 am #294748LeoStaffCustomer Support
Sorry are you sure GP theme is activated on the site that’s not working? (http://www.dataknowhow.se).
Any caching plugin by any chance or difference in the three sites?March 20, 2017 at 9:18 am #294799TomLead DeveloperLead Developer
Hmm, I wonder if the update process was interrupted and didn’t complete on that site.
You can try re-installing GP by activating a Twenty-x theme, deleting GP in Appearance – Themes and then doing a fresh install.
Let me know if that fixes it or not.March 21, 2017 at 1:11 am #295087Helene
If I delete the GP theme and reinstall it, does that mean that all my settings will be deleted? And do I only need to reinstall the theme, or should I reinstall the entire GP Premium plugins?March 21, 2017 at 9:01 am #295270LeoStaffCustomer SupportMarch 21, 2017 at 9:07 am #295274TomLead DeveloperLead DeveloperMarch 22, 2017 at 1:59 am #295587Helene
Thanks, after re-installing the theme I got most of the site back. Only the footer widgets had disappeared.March 22, 2017 at 10:14 am #295828TomLead DeveloperLead Developer
That usually only happens if the theme name or folder is changed, as widgets and menus are stored in the database using a setting based on your theme name/folder.
Glad it’s working now 🙂
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