[Support request] issue with GP Premium

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
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  • #1190554
    manaadiar

    Hi there, please see below msg from WordPress.. Can you pls check and let me know..

    Quote

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, GP Premium.

    First, visit your website (https://shippingandfreightresource.com/) and check for any visible issues. Next, visit the page where the error was caught (https://shippingandfreightresource.com/wp-cron.php?doing_wp_cron=1583839187.1669869422912597656250) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://shippingandfreightresource.com/wp-login.php?action=enter_recovery_mode&rm_token=sdUE8ljVdosxsOQ1nPNW9G&rm_key=wP0SSf9tv5M0Cn6haxvZlO

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.3.2
    Current theme: Generated Press Child Theme (version 1.0.0) Current plugin: GP Premium (version 1.9.1) PHP version 7.1.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 71 of the file /home/harieshm/public_html/wp-content/plugins/gp-premium/library/image-processing-queue/includes/class-ipq-process.php. Error message: Uncaught IPQ_Process_Exception: Unable to get WP_Image_Editor for file “/home/harieshm/public_html/wp-content/uploads/2013/06/eugen-maersk.png”: File doesn’t exist? (is GD or ImageMagick installed?) in /home/harieshm/public_html/wp-content/plugins/gp-premium/library/image-processing-queue/includes/class-ipq-process.php:71
    Stack trace:
    #0 /home/harieshm/public_html/wp-content/plugins/gp-premium/library/batch-processing/wp-background-process.php(303): IPQ_Process->task(Array)
    #1 /home/harieshm/public_html/wp-content/plugins/gp-premium/library/batch-processing/wp-background-process.php(449): WP_Background_Process->handle()
    #2 /home/harieshm/public_html/wp-includes/class-wp-hook.php(288): WP_Background_Process->handle_cron_healthcheck()
    #3 /home/harieshm/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, Array)
    #4 /home/harieshm/public_html/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
    #5 /home/harieshm/public_html/wp-cron.php(138): do_action_ref_array(‘wp_image_proces…’,

    Unquote

    #1190999
    Leo
    Staff
    Customer Support

    Hi there,

    This post offers some insight:
    https://generatepress.com/forums/topic/image-processing-errors/

    Let me know if this helps 🙂

    #1195622
    manaadiar

    Hi Leo/Tom, this error is back again..

    Quote

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, GP Premium.

    First, visit your website (https://shippingandfreightresource.com/) and check for any visible issues. Next, visit the page where the error was caught (https://shippingandfreightresource.com/wp-cron.php?doing_wp_cron=1584144369.3875620365142822265625) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://shippingandfreightresource.com/wp-login.php?action=enter_recovery_mode&rm_token=d4ZDAVumk7s1xUp1PXpepK&rm_key=tUop8EmnaLwXMg2qNb2sc2

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.3.2
    Current theme: Generated Press Child Theme (version 1.0.0) Current plugin: GP Premium (version 1.9.1) PHP version 7.1.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 71 of the file /home/harieshm/public_html/wp-content/plugins/gp-premium/library/image-processing-queue/includes/class-ipq-process.php. Error message: Uncaught IPQ_Process_Exception: Unable to get WP_Image_Editor for file “/home/harieshm/public_html/wp-content/uploads/2013/06/eugen-maersk.png”: File doesn’t exist? (is GD or ImageMagick installed?) in /home/harieshm/public_html/wp-content/plugins/gp-premium/library/image-processing-queue/includes/class-ipq-process.php:71
    Stack trace:
    #0 /home/harieshm/public_html/wp-content/plugins/gp-premium/library/batch-processing/wp-background-process.php(303): IPQ_Process->task(Array)
    #1 /home/harieshm/public_html/wp-content/plugins/gp-premium/library/batch-processing/wp-background-process.php(449): WP_Background_Process->handle()
    #2 /home/harieshm/public_html/wp-includes/class-wp-hook.php(288): WP_Background_Process->handle_cron_healthcheck()
    #3 /home/harieshm/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, Array)
    #4 /home/harieshm/public_html/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
    #5 /home/harieshm/public_html/wp-cron.php(138): do_action_ref_array(‘wp_image_proces…’,

    Unquote

    #1195904
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Have you turned off the image resizer?

    We’re testing the alpha for GPP 1.10.0, which replaces the image resizer completely.

    For now, you’ll want to do this: https://generatepress.com/forums/topic/image-processing-errors/#post-1143871

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