[Support request] Infinite scroll not working on mobile

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Home Forums Support Infinite scroll not working on mobile

  • This topic has 26 replies, 4 voices, and was last updated 1 week ago by Tom.
Viewing 15 posts - 1 through 15 (of 27 total)
  • Author
    Posts
  • #2080542
    Sam

    Hello, I am seeing an issue where infinite scroll is not loading the next page, but only on mobile. Some times it will load page, 2 and no more, sometimes it won’t even load page 2. I have turned on the load more button which doesn’t help, that just spins.

    I have cleared cache and tested on my staging site with everything except Woocommerce and GP premium enabled. I have also tried disabling child theme. Nothing seems to help.

    I see a number of posts on this forum about this with various resolutions but I just cannot work it out on our site, can you take a look and let me know what you think: http://www.supereight.net

    thanks

    #2080553
    Sam

    Actually, probably best if you check our staging site with everything turned off.

    I have moved to pagination on our live site for the time being. See link in private area.

    #2080573
    Ying
    Staff
    Customer Support

    Hi Sam,

    Are you using a child theme? If so, can you switch to the parent theme to test?

    Let me know 🙂

    #2080577
    Sam

    Hi Ying, yes I tried that as well but disabling the child theme didn’t fix it.

    #2080592
    Ying
    Staff
    Customer Support

    Can you keep the parent theme activated so we can do some testing?

    #2080609
    Sam

    Ok I have activated the parent theme now.

    #2080648
    Ying
    Staff
    Customer Support

    I can see your live site is using parent theme, but it’s not using infinite scroll, so we can’t test.

    Can you make sure your staging site is switched to the parent theme as well? Thanks!

    #2080653
    Sam

    Sorry if you see the above message you can see I directed you to the staging site.

    Live site is using child. Staging is using parent. Please look at staging.

    I switched to pagination on live site as the infinite scroll is not working. So no point in testing that.

    Thanks

    #2080665
    Ying
    Staff
    Customer Support

    Weird, I’m still seeing the child theme activated on your staging site:
    https://www.screencast.com/t/a0TL7tCP

    #2080668
    Sam

    Weird it is definitely on the parent.

    I just purged the server cache. Maybe check now and use an incognito window?

    #2080679
    Ying
    Staff
    Customer Support

    It’s now switched to parent theme, there was some server cache before.

    I tested on my iPhone and the infinite scroll is working now.
    https://www.screencast.com/t/CYsPNOtPYfSb

    Give it a try on your phone 🙂

    Let me know!

    #2080681
    Sam

    Try loading the next page. Page two worked for me but then gets stuck loading page 3.

    #2080979
    David
    Staff
    Customer Support

    Hi there,

    i tested the staging URL on my iphone and i got to 7 or 8 Load mores and they all worked as expected.
    Have you tried in a different browser or on a different device ? Could be a caching issue.

    #2082923
    Sam

    Hi David, thanks for testing that! I think you are right. I did clear all caches but it seems it was caching a plugin conflict.

    It took me ages to isolate the plugin but think I have found it! Whenever I activate “WooCommerce PayPal Payments” and purge the cache the issue comes back for me.

    I have now activated that plugin again and cleared the cache so would you mind testing your end to see if you can see the issue now as I can see it?

    If this is the cause we should work out whether it is GP or the Paypal plugin at fault as this is Woo’s official PayPal plugin so will have a large distribution and other users will certainly be impacted.

    If we can say it is the PayPal plugin then I can follow up with them and have them fixed.

    Honestly, this is quite annoying because that PayPal plugin has been full of bugs since it launched, I have personally pointed out a couple to them which they have now fixed. It would not matter so much if it wasn’t such a critical plugin for Woocommerce. I guess that is the problem when you outsource your development to a 3rd party.

    Let me know what you find?

    thanks
    Sam

    #2082970
    David
    Staff
    Customer Support

    Ok so thats not working and the infiite load is throwing a JS error.
    If you leave paypal payments enabled and disable and cache/optimization plugins – does the infinite load work ?

Viewing 15 posts - 1 through 15 (of 27 total)
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