[Support request] Imported Site, But Elements Location Not Displayed

[Darryl]

Here you go…

[Darryl]

Over 24 hours… I am guessing there is no real explanation why the import isn’t working at this point?

[David]

Sorry for the delay in responding. Tom is on a short vacation and will return on Monday when we can take a close look.

[Tom]

Can you export your Elements (that haven’t been re-saved since import) and share the .xml file with me so I can import them on my development site and run some tests.

Something is becoming corrupt during import so the Display Rules aren’t loading. Then, when you save the Element, you’re overwriting the old corrupt data with empty Display Rules which is why the Elements no longer appear.

However, the fact they appear on the frontend after initial import means the data is there, something just isn’t working when loading the Element in the dashboard.

If I can get a hold of those specific Elements I should be able to pinpoint the issue.

Let me know 🙂

[Darryl]

So in a nutshell.. the problem isn’t the server… and I don’t need to go chasing my webhosting provider around due to a bug in a plugin… You guys have usually been efficient, this time… not so much in multiple directions

I just don’t have time for this..

Best of luck fellas

[Tom]

No worries. Let me know if you ever decide to re-visit and I’ll be happy to continue to debug with you.

[Author]

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