[Support request] Icons/symbols missing on live site after upgrades

[Stephanie]

After upgrading Generate Press and GP Premium, some icons/symbols are missing from my live site. e.g. The ‘file’ symbol to the left of categories lists, the left/right chevrons indicating ‘Next article/Previous article’, and the up arrow for fast scrolling to the top of the page.

I believe these are Font-Awesome symbols.

While in Appearance > Customise, using Developer Tools, I can see in the Head section that Font-Awesome is being loaded.

On my live site, using Developer Tools, I can see in the Head section that Font-Awesome is not being loaded.

Please advise. The site is https://shrinkwrap.blog. The upgrade was done manually, as the auto upgrade has not worked for me since changing to https.

Thanks.

[Jamal]

Give this a try https://generatepress.com/forums/topic/fontawesome-webfont-redirect-error/#post-256074

[Tom]

Looks like it worked? I’m seeing all of the icons 🙂

[Stephanie]

I haven’t done anything yet, other than sleep 🙂

I am still not seeing any icons in Chrome or Edge, either PC or mobile. I’ll have a look at Jamal’s link…

[Tom]

Here’s what I’m seeing: https://www.screencast.com/t/zqhH0c3E63WJ

[Stephanie]

Thanks. Very puzzling – icons on different devices, at different times, displaying or not. Something cachey going on, but what?

So far the settings in Fast Velocity Minify plugin (updated around the same time as GP) are the only predictable variables I have found. Hopefully their support will shed some light in the coming hours: https://wordpress.org/support/topic/font-awesome-icons-disappear-if-css-mergecss-processing-is-on/

[Tom]

It’s possible that the plugin is moving the CSS into a different location, and the CSS is looking back one folder for the fonts folder (../fonts/). If the CSS is moved, that relative directory will no longer be correct.

You may need to exclude the font awesome file from that plugin.

[Author]

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