[Resolved] i dont have access to elements

Home Forums Support [Resolved] i dont have access to elements

Home Forums Support i dont have access to elements

  • This topic has 10 replies, 4 voices, and was last updated 4 weeks ago by Elvin.
Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1932459
    johnaps

    i dont have access to elements
    and to nothing inside gp premium….

    i think a bug was created cause my license had ended and i renewed after…

    #1932903
    Leo
    Staff
    Customer Support

    Hi there,

    That sounds strange – haven’t heard this issue before so let’s go through some debugging steps.

    Can you first confirm that the elements module is indeed activated?
    https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modules

    #1933450
    johnaps

    In the bellow image you will see that i cant interact with the modules inside gp premium!!!

    The only option i have is the button “learn more” where it takes my to your site!!

    View post on imgur.com

    I have tried redownloading gp premium from my account and uploading it /replacing the old one, with no luck in fixing the problem though!

    Please tell me what else you need to fix this!

    #1933961
    Ying
    Staff
    Customer Support

    Hi there,

    I logged in your staging site https://your-site.kinsta.cloud/

    The premium plugin seems working fine:
    https://www.screencast.com/t/MbvqRFX2X

    Does the issue only happen on your live site?

    Let me know πŸ™‚

    #1934020
    johnaps

    Maybe it is activated in staging and thus deactivated it self on my live… yes on live the problem is still there, and the box for inputing my license isnt there…

    What should i do??

    #1934033
    Ying
    Staff
    Customer Support

    The license key should work on multiple sites.

    Can you provide admin access to your live site so we can have a look at the backend?

    #1934036
    Leo
    Staff
    Customer Support

    Your screenshot in this post shows what you see when the GP Premium is not installed or activated:
    https://generatepress.com/forums/topic/i-dont-have-access-to-elements/#post-1933450

    #1934455
    johnaps

    Please take a look, but be careful of what u do, cause this is my live & working site!

    Also please inform me of what u did inside my site!
    Thank you in advance!

    #1934927
    Elvin
    Staff
    Customer Support

    hi there,

    Please take a look, but be careful of what u do, cause this is my live & working site!

    Can you clone the live site back to the staging site? (overwriting the staging w/ the current live site)

    After cloning, can you check if the same issue occurs on the staging site?

    If it does, let’s do basic debugging starting with disabling ALL plugins. You then check with just GP Premium enabled and see if the issue still occurs. You then enable the plugins one by one to check which triggers the issue. πŸ˜€

    A wise man once said:
    "Have you cleared your cache?"

    #1937442
    johnaps

    It was assetcleanup sorry for the trouble!

    #1937460
    Elvin
    Staff
    Customer Support

    Good catch! Thank you for letting us know. Glad you got it sorted. πŸ˜€

    A wise man once said:
    "Have you cleared your cache?"

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