Archived topic

How to track a support ticket?

3 replies · Started by Trevor on October 29, 2020

Viewing posts 1–4 of 4

October 29, 2020 at 10:42 am #1509941

Hi, I put in a support request two days ago regarding license verification cURL 28 error. I haven't gotten an email confirmation or reply, and I can't find any section in my generate press account that shows support ticket updates.

Is there a page I've overlooked?

October 29, 2020 at 10:44 am #1509945

Hi there,

you can track any Topics or Replies you have made by clicking the Forum Profile button at the top of this page.

The only i can see is this:

https://generatepress.com/forums/topic/yet-another-curl-error-28-connection-timed-out-after-10001-milliseconds/page/3/#post-1508383

I passed on your latest reply to Tom as he is talking to the host on this matter.

October 29, 2020 at 1:44 pm #1510137

Thanks David.

I did find the way to see forum activity. My question was actually about confirmation / tracking after filling in your contact us form. That seemed to just disappear into the void as far as I knew. Even an automated confirmation email that has a copy of the form submission is what most companies have. Just a suggestion.

I did see Tom has fixed my actual issue now, so I appreciate that.

October 29, 2020 at 3:33 pm #1510259

Aah ok - yes we must admit the Contact form needs some better integration with our management system. Definitely take those comments on board as we look for future improvements.

Glad to hear that the issue has been resolved!

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