Archived topic
Homepage Blank When Logged In - GP Premium Issue
17 replies · Started by Anthony on May 11, 2021
Hello there!
So when logged in, I'm getting a blank screen on the homepage.
When disabling GP Premium the problem goes away.
This is the console error I'm getting: https://snipboard.io/qW8HSI.jpg
I also established that when I go to my profile and disable the Admin Bar, the problem goes away.
The website id http://www.CSinstallers.com
Not sure if this is another plugin conflict or not, but I do use almost identical plugin combinations on all my sites.
Any idea what could be causing this?
Right now the admin bar is disabled so I can see the homepage.
Thanks,
Hi there,
That's strange. We haven't received other reports on this.
Does the issue happen when GP Premium is the only activated plugin?
Let me know :)
It is still happening when all other plugins except GP Premium are activated.
Thanks, Leo!
Do you have any custom functions or elements added?
Only through code snippets which I had disabled.
One removes Siteorigin Google Fonts and the other removes WP Emojis
Can you send me the dashboard login with all plugins disabled except GP Premium?
Thanks!
Do you mind just disabling them all quickly when you get in there?
I've created a user for you.
We cannot disable plugins for you due to our policy unfortunately.
If it's a live site with traffic, can you create a staging site so we can do some debugging?
It might take a bit of time as we haven't had other reports on this...yet.
Ok, I'm actually migrating to a new host and held off for this thread with you. Staging is far easier where I'm headed, so once I'm there (probably 30 minutes from now I'm hoping) I will set up staging and come back here with more info.
Thanks Leo
Sounds good :)
Ok, all set.
The WordPress login link isn't working as it takes me to an error 404 page.
Can you confirm?
My apologies, it's because the plugin that Masks the login is disabled. You can use normal WP login
So going back to my previous reply here:
https://generatepress.com/forums/topic/homepage-blank-when-logged-in-gp-premium-issue/#post-1774645
I see lots of elements created with quite a few of them being custom code and scripts.
I'm going to take a guess that the issue is resolved if you disable the elements module:
https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modules
If that's the case then you will need to figure out which element you've added is causing the issue.
Ahhh. Ok let me poke around thank you LEO!
