[Resolved] header bkgd image disappears on mobile

Home Forums Support [Resolved] header bkgd image disappears on mobile

Home Forums Support header bkgd image disappears on mobile

  • This topic has 11 replies, 2 voices, and was last updated 4 years ago by Leo.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #1223733
    markus

    New user here. I’ve tried working in both the Customizer and making an Element and my static page background image does not appear on mobile. How do I get it to appear on mobile too?

    #1223771
    Leo
    Staff
    Customer Support

    Hi there,

    The body background image should appear in mobile by default.

    Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

    Let me know 🙂

    #1223787
    markus

    I’m using Beaver Builder Pro. Does this matter?

    Is there an easy way to disable all plugins temporarily without messing up my site?

    #1223794
    Leo
    Staff
    Customer Support

    BB shouldn’t cause this issue.

    Are you able to disable site ground optimizer first?

    If that doesn’t help, you could duplicate the current set up on a staging environment so we can do some testing.

    Let me know 🙂

    #1223840
    markus

    SG Optimizer: no difference.

    #1223855
    Leo
    Staff
    Customer Support

    I can’t tell by reading the list of plugins unfortunately.

    Are you able to start a staging site so we can do some testing?

    #1223861
    markus
    #1223879
    Leo
    Staff
    Customer Support

    Now can you disable all plugins on the staging site?

    Does the same issue occur on a page with GP only (without BB)?

    #1225385
    markus

    Verified, blank test page edited with WP editor still shows no image background on mobile (but shows image on desktop).

    #1225438
    Leo
    Staff
    Customer Support

    Can you try adding this CSS and see if it help?

    @media (max-width: 768px) {
        body {
            background-image: url(https://MOBILE-IMAGE-URL);
            background-position: center center;
        }
    }
    #1225491
    markus

    YES image showing on mobile now, though I will need to use a different image for mobile since it is completely cropped.

    #1225508
    Leo
    Staff
    Customer Support
Viewing 12 posts - 1 through 12 (of 12 total)
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