[Resolved] had GP premium have no idea why got deleted from themes

Home Forums Support [Resolved] had GP premium have no idea why got deleted from themes

Home Forums Support had GP premium have no idea why got deleted from themes

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #357073
    donna

    Hi there all hope you are all having a great day. had GP premium have no idea why got deleted from themes cannot find. Had install beaver builder using that for a few weeks going back to install GP P theme and it was gone for some reason …. got into my account on GP-P and downloaded again and it will not. it gives the free one and sayes in the coustomizer add ons Avaible! take a look> is this normal to go thru with GP?’
    hope i clear ask questions. maybe someone can help…

    GeneratePress 1.3.48
    #357093
    Leo
    Staff
    Customer Support

    Hi there,

    Sorry not quite sure what you mean.

    GeneratePress is a free theme: https://generatepress.com/install-generatepress/

    GP Premium is a plugin: https://docs.generatepress.com/article/installing-gp-premium/

    Let me know if the links above help.

    #357120
    Tom
    Lead Developer
    Lead Developer

    Hi Donna,

    Can you link us to your site? Trying to look through your separate emails + this topic to find the issue. Let’s stick to this topic to figure this out ๐Ÿ™‚

    #357133
    donna

    hey ya tom and leo ,,, I call my hosting co and they solved it. but it was getting to be out of their scope and told me to write to you Tom … and finally it is in good shape I hope …

    #357134
    donna

    well hosting helped I thought is was a theme but it is a plugin and tried that too before and it did not work but hosting took care of it and when i put it to plugins again after hosting did what they had to do it work hope this makes sence. let me know okay!!!

    #357136
    Tom
    Lead Developer
    Lead Developer

    Ah yes, GeneratePress is a theme, and GP Premium is a plugin which extends the theme.

    Glad you got it working ๐Ÿ™‚

    #357141
    donna

    got it understand more now good golly what u must go thru hosting said this happens sometimes

Viewing 7 posts - 1 through 7 (of 7 total)
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