GP-Premium Update not working

Home Forums Support GP-Premium Update not working

Home Forums Support GP-Premium Update not working

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #148887
    heliosmp

    Hi!

    The site is being developed offline on WAMP server. I cannot update the GP Premium plugin.
    I already tried to apply this fix, but it doesn’t work:

    This is what pops up during the update:

    An error occurred while updating GP Premium: Could not create directory. gp-premium/addons/generate-page-header/functions/cmb2/css

    Thank you for your help!

    #148986
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    That’s odd – I know this was happening on Windows/Plesk servers at one point.

    Not being able to create a directory usually means there’s permission issues with the server (WP not being allowed to modify files).

    You may just want to manually update for now and see if that fixes the issue for the next update.

    Let me know if you need more info πŸ™‚

    #149587
    David

    Tom: I’m experiencing a similar issue for GP Premium upgrade, receiving the message, “An error occurred while updating GP Premium: Download failed. Unauthorized” for my site hosted on WP Engine. I am upgrading from 1.2.71 to 1.2.74. I am on WP 4.3.1.

    Thanks for any suggestions.

    #149629
    Tom
    Lead Developer
    Lead Developer
    #149677
    heliosmp

    Hi Tom – Other plugins update normally (today’s GeneratePress theme update also went smoothly). How can I manually update the GP Premium plugin?

    Thank you for your help.

    #149679
    Tom
    Lead Developer
    Lead Developer
    #149699
    heliosmp

    No, I am getting this message:

    Update screenshot

    I tried the fix that you provided – but it doesn’t work.
    Other plugins update normally, so it cannot be a WP permission issue.

    Thank you for your help!

    #149788
    David

    Thank you, Tom, the above-referenced steps did work. For reference of others, I did have to activate / de-activate my email a couple of times before it took. But it did take, and I was able to update the plugins.

    The great GP support is much appreciated!

    David

    #149798
    Tom
    Lead Developer
    Lead Developer

    @heliosmp – that’s odd, that is definitely a permissions error. Can you try manually updating?

    Glad it worked, David! πŸ™‚

    #149990
    heliosmp

    @Tom – Can you advise me how to manually update the plugin?
    Thank you.

    EDIT: I figured it out. I followed this steps:
    1. Download a fresh copy of GP Premium: https://generatepress.com/account
    2. Delete the current copy from your website
    3. Upload and activate the fresh copy

    It didn’t broke my settings as I thought it would.

    Thank you – now it works! πŸ™‚

    #149999
    Tom
    Lead Developer
    Lead Developer

    Glad you got it sorted! Thanks for posting the solution πŸ™‚

Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.