Archived topic

GP-Premium Update not working

10 replies · Started by heliosmp on October 30, 2015

Viewing posts 1–11 of 11

October 30, 2015 at 5:44 am #148887

Hi!

The site is being developed offline on WAMP server. I cannot update the GP Premium plugin.
I already tried to apply this fix, but it doesn't work:

This is what pops up during the update:

An error occurred while updating GP Premium: Could not create directory. gp-premium/addons/generate-page-header/functions/cmb2/css

Thank you for your help!

October 30, 2015 at 10:09 am #148986

Hi there,

That's odd - I know this was happening on Windows/Plesk servers at one point.

Not being able to create a directory usually means there's permission issues with the server (WP not being allowed to modify files).

You may just want to manually update for now and see if that fixes the issue for the next update.

Let me know if you need more info :)

November 1, 2015 at 3:05 pm #149587

Tom: I'm experiencing a similar issue for GP Premium upgrade, receiving the message, "An error occurred while updating GP Premium: Download failed. Unauthorized" for my site hosted on WP Engine. I am upgrading from 1.2.71 to 1.2.74. I am on WP 4.3.1.

Thanks for any suggestions.

November 1, 2015 at 8:35 pm #149629

Hi David - this should help: https://generatepress.com/forums/topic/an-error-occurred-while-updating-download-failed-unauthorized/#post-146895

Let me know :)

November 2, 2015 at 1:04 am #149677

Hi Tom - Other plugins update normally (today's GeneratePress theme update also went smoothly). How can I manually update the GP Premium plugin?

Thank you for your help.

November 2, 2015 at 1:22 am #149679

Are you getting the unauthorized error message?: https://generatepress.com/forums/topic/an-error-occurred-while-updating-download-failed-unauthorized/#post-146895

November 2, 2015 at 1:51 am #149699

No, I am getting this message:

Update screenshot

I tried the fix that you provided - but it doesn't work.
Other plugins update normally, so it cannot be a WP permission issue.

Thank you for your help!

November 2, 2015 at 8:24 am #149788

Thank you, Tom, the above-referenced steps did work. For reference of others, I did have to activate / de-activate my email a couple of times before it took. But it did take, and I was able to update the plugins.

The great GP support is much appreciated!

David

November 2, 2015 at 10:20 am #149798

@heliosmp - that's odd, that is definitely a permissions error. Can you try manually updating?

Glad it worked, David! :)

November 3, 2015 at 12:44 am #149990

@Tom - Can you advise me how to manually update the plugin?
Thank you.

EDIT: I figured it out. I followed this steps:
1. Download a fresh copy of GP Premium: https://generatepress.com/account
2. Delete the current copy from your website
3. Upload and activate the fresh copy

It didn't broke my settings as I thought it would.

Thank you - now it works! :)

November 3, 2015 at 1:16 am #149999

Glad you got it sorted! Thanks for posting the solution :)

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