[Resolved] GP Premium 1.2.94 update break my content.

[Dani]

Hi Tom,

GP Premium 1.2.94 update break my content.
Mainly the content of the plugin Visual Composer: The content disappears.

Do you know this incompatibility?

In first time I delete the GP Premium plugin and update the last ZIP version manually, but the site is still broken.

Now I’ve the GP Premium disconnected, and Works fine, but if I can not connect the GP Premium : My site , in this moment, don’t show parts of content provided by GP Premium.

If you want to see the problems, I can give you access keys as administrator to the web desktop.

Thanks
Dani

Dani
https://about.me/aticbcn

GeneratePress 1.3.43

GP Premium 1.2.94

[Tom]

Hmm..

Can you activate GP Premium, then deactivate all the add-ons in Appearance – GeneratePress?

Still the issue?

If not, activate each add-on one by one until the issue appears again.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dani]

Tom,

If I actívate GP Premium and deactivate all the add-ons, works fine.

I activate each add-on (The ones I always use) one by one and I found the problem:

MENU PLUS

With this add-on Active the problems with Visual composer comes (Content disappears)

Any ideas?

Thanks Tom!
Dani

Dani
https://about.me/aticbcn

[Tom]

Any chance you can activate Menu Plus and then link me to a page where this is happening?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dani]

Ok.

I actívate Menu Plus.

This is the site:

http://bit.ly/2iyUSn8
NOTE: First a video should appear and then several more sections that are not

Thanks

Dani
https://about.me/aticbcn

[Tom]

Ah, you’re using a caching plugin. Menu Plus removed a script that wasn’t necessary anymore, and that script is still being called on your site causing a javascript error.

Once you clear/purge your cache in your caching plugin (you should always do this after any plugin/theme update), the issue will go away.

Let me know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dani]

Tom,

I’ve been erasing the cache every time, now too, but it still does not work well

Can you enter again?

Dani
https://about.me/aticbcn

[Tom]

It’s still caching the files.

Try deactivating WP Fastest Cache.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dani]

Deactivating WP Fastet Cache the problem still remains…

Dani
https://about.me/aticbcn

[Tom]

Hmm, for whatever reason you’re stilling running the old files of GP Premium.

Try downloading a fresh copy from your account and uploading it: https://generatepress.com/account

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dani]

Tom,

I deleted GP Premium plugin and uploaded the latest version from my account.

The problem persists…

Dani
https://about.me/aticbcn

[Tom]

Any chance you can send me temporary login info?: https://generatepress.com/contact/

Looking at the file that’s causing the issue, it’s still using the code from 1.2.92. It looks like your caching plugin isn’t letting go of the cached version.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dani]

Tom,

I sent you an email with keys for login

Dani
https://about.me/aticbcn

[Tom]

Still not able to access your site – looks like your security plugin might have blocked my IP.

Stepping out of the office for a few hours, but will check back later.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dani]

Hi Tom,

The problem is solved.
Thanks for all.
Dani

Dani
https://about.me/aticbcn

[Author]

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