- This topic has 20 replies, 6 voices, and was last updated 3 weeks, 6 days ago by Tom.
November 10, 2021 at 4:30 am #1998367WilliamNovember 10, 2021 at 6:02 am #1998480DavidStaffCustomer SupportNovember 10, 2021 at 10:32 am #1998970William
Thanks for that – I gave that go, and unfortunately it’s still not complying.
I’m confused that it’s not happening site-wide, but to just one or two posts?November 10, 2021 at 10:42 am #1998978DavidStaffCustomer SupportDecember 1, 2021 at 2:40 pm #2034638WilliamDecember 1, 2021 at 3:22 pm #2034711LeoStaffCustomer Support
The two links above have different URL – looks like the one that’s not working a staging site?
Can you check with the hosting support to make sure there are no server/hosting level optimization or caching activated?
It really cannot be a GP/GB issue if it’s only happening to handful of posts – the code is exactly the same.December 9, 2021 at 12:37 pm #2044012William
Yes, and the staging site article is exactly the same as on the live version of the site – used to show the issue at hand.
I’ve disabled all plugins on the staging site, removed all server caching, and even changed the variations of CSS settings in Generate Press and Generate Blocks, and still the issue persist for certain articles.
It’s really strange but still an issue – I’m not sure what else could be causing this issue?December 9, 2021 at 12:38 pm #2044013William
I have also disabled Generate Blocks at points in the staging and still the issue persistsDecember 9, 2021 at 12:48 pm #2044020YingStaffCustomer Support
Can you try using inline Embedding option for the CSS output in “GenerateBlocks > Settings”?
Let me know 🙂December 9, 2021 at 2:13 pm #2044064William
After enabling that option, the issue unfortunately still persists.
WillDecember 9, 2021 at 2:31 pm #2044081YingStaffCustomer Support
Can you provide the admin access to the staging site with all plugins deactivated except GB and GPP for us to take a look at the back end?
Please also provide SFTP details in order to do some debugging.
Let me know 🙂December 9, 2021 at 3:43 pm #2044127WilliamDecember 9, 2021 at 8:18 pm #2044223ElvinStaffCustomer Support
I tried logging in using the credentials provided but it doesn’t seem to be working. Can you confirm if the account is still active (or if the credentials are correct)?
Can you also disable ALL plugins except GB and GP Premium to be sure there’s no plugin conflict while we debug?
Let us know. 🙂
A wise man once said:
"Have you cleared your cache?"December 10, 2021 at 12:19 pm #2045161William
Hi there, sorry didn’t save the password! Should work now.December 10, 2021 at 5:29 pm #2045337TomLead DeveloperLead Developer
Just tried to enable
WP_DEBUGbut sFTP didn’t let me due to permissions.
Can you reset permissions? (there’s an option in Cloudways)
That should make it so I’m able to alter files as needed.
Let me know 🙂
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