[Support request] GP element not displaying correctly for a post

Home Forums Support [Support request] GP element not displaying correctly for a post

Home Forums Support GP element not displaying correctly for a post

Viewing 15 posts - 1 through 15 (of 21 total)
  • Author
    Posts
  • #1998367
    William

    Hi there,

    This page has an element page hero as it should look. I checked another random page and notice it does not look the same here.

    Is there a reason for this and a possible fix?

    I’ve cleared all caches and it didn’t seem to make any difference.

    Many thanks,

    #1998480
    David
    Staff
    Customer Support

    Hi there,

    can you try Regenerating CSS in Dashboard > GenerateBlocks > Settings.

    #1998970
    William

    Thanks for that – I gave that go, and unfortunately it’s still not complying.

    I’m confused that it’s not happening site-wide, but to just one or two posts?

    #1998978
    David
    Staff
    Customer Support

    Try disabling any cache/otpimization plugins, particularly anything that is stripping unused CSS or generating critical CSS.

    #2034638
    William

    Hi there,

    Apologies to the late reply. I’ve uninstalled every plugin except GP premium, and can still see the issue.

    Element looks correct for posts like this, but not correct such as here.

    To view:
    Username: dfykesagyy
    Password: rV2HVW57Ay

    Kind regards,

    Will

    #2034711
    Leo
    Staff
    Customer Support

    The two links above have different URL – looks like the one that’s not working a staging site?

    Can you check with the hosting support to make sure there are no server/hosting level optimization or caching activated?

    It really cannot be a GP/GB issue if it’s only happening to handful of posts – the code is exactly the same.

    #2044012
    William

    Yes, and the staging site article is exactly the same as on the live version of the site – used to show the issue at hand.

    I’ve disabled all plugins on the staging site, removed all server caching, and even changed the variations of CSS settings in Generate Press and Generate Blocks, and still the issue persist for certain articles.

    It’s really strange but still an issue – I’m not sure what else could be causing this issue?

    #2044013
    William

    I have also disabled Generate Blocks at points in the staging and still the issue persists

    #2044020
    Ying
    Staff
    Customer Support

    Hi William,

    Can you try using inline Embedding option for the CSS output in “GenerateBlocks > Settings”?

    Let me know πŸ™‚

    #2044064
    William

    Hi there,

    After enabling that option, the issue unfortunately still persists.

    Kind regards,

    Will

    #2044081
    Ying
    Staff
    Customer Support

    Hum…

    Can you provide the admin access to the staging site with all plugins deactivated except GB and GPP for us to take a look at the back end?

    Please also provide SFTP details in order to do some debugging.

    Let me know πŸ™‚

    #2044127
    William

    Sure thing, see details in private!

    Just to compare, this is how it should look. This is how some posts seemingly randomly look.

    Kind regards,

    Will

    #2044223
    Elvin
    Staff
    Customer Support

    Hi Will,

    I tried logging in using the credentials provided but it doesn’t seem to be working. Can you confirm if the account is still active (or if the credentials are correct)?

    Can you also disable ALL plugins except GB and GP Premium to be sure there’s no plugin conflict while we debug?

    Let us know. πŸ™‚

    A wise man once said:
    "Have you cleared your cache?"

    #2045161
    William

    Hi there, sorry didn’t save the password! Should work now.

    #2045337
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Just tried to enable WP_DEBUG but sFTP didn’t let me due to permissions.

    Can you reset permissions? (there’s an option in Cloudways)

    That should make it so I’m able to alter files as needed.

    Let me know πŸ™‚

Viewing 15 posts - 1 through 15 (of 21 total)
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