[Resolved] Going Crazy: no customizations appearing!

[James]

OK, I think I’m going crazy. I have customized my site thusly: . But when I view it in Edge, Chrome or Firefox it appears like this:
I have cleared caches multiple times and nothing seems to work. At wit’s end and I am going to bed.
My site: http://www.MiramichiReader.ca

Thanks,

[Leo]

Hi there,

So you see it in preview but it doesn’t save?

[Tom]

Can you try clearing your caching plugin and then deactivating it?

[James]

It was the Fast Velocity Minify plugin. It is the closest thing I have to a caching plugin for my site. Disabling it rectified the issue. There may have been conflicts with some Jetpack settings as well.
Thanks guys!

[Tom]

No problem 🙂

[Steven Dylan Spitz]

Hello, i love this theme. however, something is wrong. when i open the customizer, it opens, but it locks up and after 20-30 seconds crashes, I then get the “Aw, Snap!
Something went wrong while displaying this webpage.”

here’s what i’ve tried:

1. Purge cache….didn’t help.
2. Switched to my old theme (Genesis)…customizer works fine.

any ideas

[Leo]

Hi there,

Can you give #1 a shot here to eliminate plugin first?
https://docs.generatepress.com/article/debugging-tips/

If not can you open a new topic?

Thanks!

[Steven Dylan Spitz]

Found the problem. It’s two elementor plugins (elementor and elementor pro). when i deactivated both plugins the customizer started working.

Is GP and Elementor compatible?

Both plugins are up to date.

Any suggestions would be appreciated, even though I understand it’s not GP’s fault.

[Leo]

Answered it here: https://generatepress.com/forums/topic/customizer-crashes/#post-547877

Let’s keep the conversation in your own topic.

Thanks!

[Author]

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