[Support request] Customizer Crashes

Home Forums Support [Support request] Customizer Crashes

Home Forums Support Customizer Crashes

  • This topic has 2 replies, 2 voices, and was last updated 6 years ago by Leo.
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  • Author
    Posts
  • #547835
    Steven Dylan Spitz

    Hello, i love this theme. however, something is wrong.

    when i open the customizer, it opens, but it locks up immediately. Then after 20-30 seconds it crashes, I get the “Aw, Snap! Something went wrong while displaying this webpage.”

    here’s what i’ve tried:

    1. Purge cache….didn’t help.
    2. Switched to my old theme (Genesis)…customizer works fine.

    Everything is updated

    any ideas thanks!

    #547855
    Leo
    Staff
    Customer Support

    Hi there,

    Just answered it here: https://generatepress.com/forums/topic/going-crazy-no-customizations-appearing/#post-547853

    We will keep the conversation on this thread.

    Let me know 🙂

    #547877
    Leo
    Staff
    Customer Support

    GP and Elementor are absolutely compatible – that’s probably the most popular combo for GP users right now.

    Does the problem still exist with only GP and Elementor activated?

    Might be good to ask Elementor to check as well.

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