[Support request] GenerateBlocks Plugin Header and Background Images Disappear

Home Forums Support GenerateBlocks Plugin Header and Background Images Disappear

  • This topic has 6 replies, 3 voices, and was last updated 4 months ago by David.
Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1508396
    Michael

    Howdy,

    I noticed an other thread with this topic but the support responses are to contact directly and the links don’t work (https://generatepress.com/forums/topic/generateblocks-does-not-work/).

    Header images and background images show up on page and in preview, but will not show up on the actual front edge of the page. I deactivated all plugins (other than Woo Commerce) and no change. Running the most up-to-date generate press theme with the “Target” standard template overtop.

    #1508401
    Leo
    Staff
    Customer Support

    Hi there,

    Which image are you referring to?

    I’m seeing quite a few background images without logging in:
    https://www.screencast.com/t/oj8g9ma0huL

    #1508412
    Michael

    Hi Leo,

    Thanks for the quick response.

    None of the those images show up for me on Chrome, Fire Fox, or Edge, (cleared chaches), they also do not show for two of my colleagues. This is how it looks on my end:

    View post on imgur.com

    #1509843
    Michael

    Hi Leo,

    I have just a couple things to add that may or may not be helpful. I had two other people I work with check if they could see the background images, one actually could. The other used a mac and pc (one brand new) and they could not. I also installed a caching plugin today to see if manually clearing the webpage or website cache would make a difference, it did not, I still couldn’t see the images.

    Our IT guy says: whatever the issue is, it’s definitely PHP related, as none of the stylings for the container come over on the front end and none of the stylings are coming out from the container either.

    The site is hosted on Dream Host if that makes any difference.

    Thanks!

    #1510099
    David
    Staff
    Customer Support

    Hi there,

    has that user login expired as i cannot access the site to take another look?

    #1510113
    Michael

    Don’t know what happened, I just reset it for you!

    #1510678
    David
    Staff
    Customer Support

    The only possible issue i can see is the images being used in the Title Row ( 3 blocks ) is that the Image URLs are http:// and not https:// so your network may be blocking them as unsecured.

    Can you try updating the URLs to https

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